National Contracts Manager & Personal Assistant to the General Manager at Fidelity Services Group

Job Description

• We are seeking a highly motivated, experienced, and organized individual ttake on the dual role of National Contracts Manager and Personal Assistant tthe General Manager. This position requires a dynamic and detail-oriented professional whcan manage both the strategic oversight of national client contracts and provide high-level administrative and creative support tthe General Manager. The ideal candidate will possess excellent communication skills, attention tdetail, multitasking abilities, and a proactive approach tmanaging client relationships and internal operations.

Key Responsibilities:

National Contracts Management:

• Contract Management: Oversee and maintain contracts with national clients, ensuring compliance with terms and conditions.
• Client Liaison: Act as the primary point of contact for national clients, addressing inquiries, concerns, and requests in a professional and timely manner.
• Collaboration with Internal Teams: Work closely with internal teams tensure that client expectations are met and services are delivered efficiently.
• Client Satisfaction Monitoring: Regularly monitor client satisfaction and proactively identify areas for improvement tenhance the client experience.
• Relationship Building: Develop and maintain strong relationships with key stakeholders within client organizations, fostering long-term partnerships.
• Reporting & Performance Analysis: Analyze contract performance and provide management with regular reports on client engagement, satisfaction, and areas for improvement.
• Industry Awareness: Stay updated on industry trends and best practices tensure our services meet the evolving needs of national clients.

Personal Assistant tthe General Manager:

• Calendar & Schedule Management: Organize and maintain the General Manager’s calendar, arrange meetings, and manage travel itineraries.
• Meeting Coordination: Prepare agendas, take meeting minutes, and follow up on action items tensure efficient execution.
• Communication Management: Draft, review, and manage professional correspondence, ensuring clarity and timeliness in all interactions.
• Task & Project Coordination: Track deadlines and assist in managing projects, coordinating cross-functional activities tensure seamless operations.
• Presentation & Graphic Design: Create visually compelling presentations in PowerPoint and develop marketing materials and internal documents using Adobe Creative Suite (Photoshop, Illustrator, InDesign), Canva, and other tools.
• Document & Report Formatting: Ensure that all reports, proposals, and documents meet branding and presentation standards.
• Tech Support Coordination: Collaborate with IT teams tresolve technical issues and ensure smooth digital workflow across the organization.
• Stakeholder Engagement: Maintain clear and effective communication with internal teams, clients, and external partners, fostering positive relationships while maintaining confidentiality.
• Office & Logistics Management: Coordinate office resources, supplies, and logistics for key meetings or events, ensuring operational efficiency.

Qualifications & Requirements:

Education & Experience:

• Qualification in Business Administration, Management, or a related field.
• Proven experience in contract management or a similar role, with a focus on national or corporate contracts.
• Experience in national or corporate contract management in a leadership or managerial role
• Experience in executive-level support, project coordination, or administrative roles, preferably in a fast-paced corporate environment.

Technical Skills:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong working knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign), Canva, and other design tools.
• Familiarity with contract management software, CRM systems, and project management tools.

Soft Skills:

• Strong interpersonal and communication skills, with the ability tbuild rapport and effectively engage with clients and internal teams.
• Excellent organizational skills and attention tdetail, with the ability tmanage multiple tasks and deadlines simultaneously.
• Strong problem-solving abilities and a proactive approach tclient management and internal coordination.
• Ability twork independently, take initiative, and thrive in a fast-paced environment.
• Travel & Flexibility:
• Ability ttravel occasionally tmeet with national clients, attend meetings, or participate in industry conferences.

Deadline:9th July,2025