Jobs at Fidelity Services Group

Overall Purpose of the Job:

• Responsible for the ensuring timeous debit order runs are done and management of the Debi-check process.

 Minimum qualification and experience:

• 3 to 5 years of relevant experience
• Excellent working knowledge of Microsoft office (-Excel advance).
• SAP
• Debit order experience 5 years
• Debi Check full knowledge.
• PASA experience
• Communication on all level in the organization
• Ability to manage multiple projects concurrently.
• Ability to interpret a variety of technical instructions.

Main duties & responsibilities:

• Management of debit order processes
• Analyze and integrate all debit order rejections and identify why and reasons with required actions.
• Training for staff
• Implementation of new processes
• Full control over the DebiCheck process
• Management of debit order rejection rates
• Analyzing Reporting /data Analytics
• Prepare Monthly Management reporting for HOD.
• Month Presentation reporting to management forum
• Plan and implement monthly billing strategies.
• Other duties and responsibilities to assist daily operations.

 Behavioral Competencies:

• Strong business acumen and financial skills for effective problem solving.
• Managerial courage and ability to interact at all levels within the organization.
• Strong quantitative skills and a willingness to learn are needed to be effective in this role.
• Strong analytical skills
• Professional presence with strong, versatile, and polished interpersonal and communication skills
• Ability to be proactive and resourceful (anticipates issues and draw conclusions from financial and operating data)
• Must be detail-oriented, proactive, and able to balance multiple responsibilities and tasks in a fast-paced environment.
• Must be team oriented, enjoy a "hands on" environment and able to work under pressure and meet deadlines.
• Well-developed value-system specifically as it refers to ethics, integrity and trust.

Deadline:9th July,2025

go to method of application »

Overall Purpose of the Job:

• Support and provide superior service to internal and external customers via phone, email and face to face for walk in customers to ensure FADT retain all clients wanting to cancel.

Minimum Qualifications and Experience:

• Matric
• A minimum of 2 years customer service experience.
• At least 1 to 2 years’ experience within a contact center, of which client retention experience would be
• beneficial.
• Continuous Improvement experience beneficial.

Main Duties and Responsibilities:

• Handle Queries and Cancellations for both Dealer, IIP and In-House customers.
• Ability to comprehend, capture and interpret basic customer information.
• Retain clients by preventing them to cancel, through correct processes and SOP’s.
• Handle all cancellation requests
• Handle all client queries relating to possible cancellations
• Ensure all call backs and follow ups are concluded first thing each morning, every day on all pending’s
• If complaints need to be escalated to other departments for resolution ensure escalated and tracked
• within 24 hrs for resolution, if not, follow-up until resolution is reached and include Supervisor
• All cancellations must be receipted, responded to, contacted, resolved and escalated internally (if needed) and correct processes followed.
• Cancel clients if approved by management
• Give save offers as approved by management
• Bulk Save offers only apply to clients stipulated in the bulk save offer approval from management
• Save clients from cancelling their contracts due to service, price and financial difficulty.
• Manage your daily log report for saves done to build into the GM Weekly report.
• Branch cancellations must be processed after branch managers have approved.
• Make sound judgements to deliver superior customer service
• Analyse various parts of a problem properly and develop logical solutions
• Handle cancellations received from Inbound and Outbound calls, Webmail, email, social media, fax and openscape Q’s.
• Assist with call overflow from Level 1 Agents as and when required to maintain Service levels.
• Provide Feedback to Customers and always contact via telephone call as first point of contact.
• Exercise good interpersonal skills to be able to deal with difficult customers at all levels
• Ability to treat people with respect under all circumstances and thus instil trust in others by upholding the values of the organization
• Ability to adapt to change in the work environment, delays or other unexpected demands.
• Ability to adapt to new processes and procedures due to improvement in client retention.
• Drive down company attrition by preventing cancellations.
• Quality management – to look for means of improving as well as promoting quality within the company as well as fellow employees
• Be able to identify product types and provide documentation & Information to a customer related to a particular request.
• Receive and Retain Customer Cancellation Requests
• Handle incoming customer complaints or inquiries from customers who wish to cancel their service
• Investigate and resolve customer’s complaints or queries
• Provide timeous feedback to customers
• Keep accurate records of discussions or correspondence with customers
• Communicate and coordinate with regions
• Record cancellations, complaints and save offers on listener and other requirement platforms

Behavioral Competencies:

• Customer focus
• Ability to adapt to change
• Understanding others
• Written communication
• Listening
• Drive for results
• Building effective teams
• Decision Quality
• Professionalism
• Informing and communicating
• Composure
• Functional skills
• Admin skills
• Peer relationships
• Patience
• Problem solving

Deadline:8th July,2025

go to method of application »

The above position is vacant at our Edenvale Branch. The overall purpose of this position is to assist the Branch with administrative responsibilities of the CIT department. 
Minimum Requirements:

• Excellent communication skills
• Matric certificate or equivalent
• A clear criminal record
• Computer literate and proficiency in Microsoft Word, Excel and Outlook
• At least 2 years’ administration experience
• Background in Administration/ Office Management is an advantage
• Must be willing to work overtime when required
• Own transport is an advantage

Key Performance Areas (not totally inclusive):

• Maintaining a sufficient filling system and document management, including archiving
• Answering the telephone and taking messages
• Assisting Recruitment department with new hire onboarding (e.g. preparing documents, coordinating orientation agendas, etc); contacting and following up with candidates during the recruitment process
• Dealing with internal and external enquiries
• Taking meeting minutes
• Provide administrative support to the Branch Manager when required
• Processing daily hours/posting sheets to payroll
• Submit pay queries
• Meet daily, weekly and monthly deadlines (emails/work sheets/templates)
• Processing daily dedicated vehicles data as well as monthly hours and km’s for billing
• Processing/ printing monthly code lists and details for clients
• Fidelity Access Control System – send requests, authorization, enrollment and scanning
• Order uniforms, beverages, cleaning stuff, stationary and ID cards
• General Clerical duties

Core competencies and other Personality Attributes:

• Self-development
• Communication skills
• Must be honest and reliable
• Must have excellent verbal and written communication skills
• Must be assertive
• Pay attention to detail
• Ability to work without supervision
• Ability to maintain confidentiality
• Time management

Deadline:31st July,2025

go to method of application »

Job Description

• We are seeking a highly motivated, experienced, and organized individual ttake on the dual role of National Contracts Manager and Personal Assistant tthe General Manager. This position requires a dynamic and detail-oriented professional whcan manage both the strategic oversight of national client contracts and provide high-level administrative and creative support tthe General Manager. The ideal candidate will possess excellent communication skills, attention tdetail, multitasking abilities, and a proactive approach tmanaging client relationships and internal operations.

Key Responsibilities:

National Contracts Management:

• Contract Management: Oversee and maintain contracts with national clients, ensuring compliance with terms and conditions.
• Client Liaison: Act as the primary point of contact for national clients, addressing inquiries, concerns, and requests in a professional and timely manner.
• Collaboration with Internal Teams: Work closely with internal teams tensure that client expectations are met and services are delivered efficiently.
• Client Satisfaction Monitoring: Regularly monitor client satisfaction and proactively identify areas for improvement tenhance the client experience.
• Relationship Building: Develop and maintain strong relationships with key stakeholders within client organizations, fostering long-term partnerships.
• Reporting & Performance Analysis: Analyze contract performance and provide management with regular reports on client engagement, satisfaction, and areas for improvement.
• Industry Awareness: Stay updated on industry trends and best practices tensure our services meet the evolving needs of national clients.

Personal Assistant tthe General Manager:

• Calendar & Schedule Management: Organize and maintain the General Manager’s calendar, arrange meetings, and manage travel itineraries.
• Meeting Coordination: Prepare agendas, take meeting minutes, and follow up on action items tensure efficient execution.
• Communication Management: Draft, review, and manage professional correspondence, ensuring clarity and timeliness in all interactions.
• Task & Project Coordination: Track deadlines and assist in managing projects, coordinating cross-functional activities tensure seamless operations.
• Presentation & Graphic Design: Create visually compelling presentations in PowerPoint and develop marketing materials and internal documents using Adobe Creative Suite (Photoshop, Illustrator, InDesign), Canva, and other tools.
• Document & Report Formatting: Ensure that all reports, proposals, and documents meet branding and presentation standards.
• Tech Support Coordination: Collaborate with IT teams tresolve technical issues and ensure smooth digital workflow across the organization.
• Stakeholder Engagement: Maintain clear and effective communication with internal teams, clients, and external partners, fostering positive relationships while maintaining confidentiality.
• Office & Logistics Management: Coordinate office resources, supplies, and logistics for key meetings or events, ensuring operational efficiency.

Qualifications & Requirements:

Education & Experience:

• Qualification in Business Administration, Management, or a related field.
• Proven experience in contract management or a similar role, with a focus on national or corporate contracts.
• Experience in national or corporate contract management in a leadership or managerial role
• Experience in executive-level support, project coordination, or administrative roles, preferably in a fast-paced corporate environment.

Technical Skills:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong working knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign), Canva, and other design tools.
• Familiarity with contract management software, CRM systems, and project management tools.

Soft Skills:

• Strong interpersonal and communication skills, with the ability tbuild rapport and effectively engage with clients and internal teams.
• Excellent organizational skills and attention tdetail, with the ability tmanage multiple tasks and deadlines simultaneously.
• Strong problem-solving abilities and a proactive approach tclient management and internal coordination.
• Ability twork independently, take initiative, and thrive in a fast-paced environment.
• Travel & Flexibility:
• Ability ttravel occasionally tmeet with national clients, attend meetings, or participate in industry conferences.

Deadline:9th July,2025

go to method of application »

Summary:

• The Site Agent actively collaborates with Operational Managers, Financial Administrators, and the Client to ensure strict compliance with contractual obligations, encompassing various aspects such as recruitment procedures, scheduling, and diligent monitoring of all training needs.

Experience, Requirements and Qualifications:

• Valid Grade 12 Certificate
• Advanced computer literacy and proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word etc.)
• Minimum of 2 years’ Site Agent experience.
• Medically fit.
• No Criminal Record.
• Valid driver’s license with own reliable transport.
• Residing in Secunda or surrounds or willing to relocate at own cost.

Personal Attributes:

• Demonstrates commitment to maintaining confidentiality and handling office matters with the utmost professionalism.
• Proven ability to consistently meet strict deadlines.
• Exhibit accuracy and meticulous attention to detail.
• Utilize highly methodical working methods.
• Exhibit a strong focus on attention to detail.
• Ability to engage professionally with stakeholders at all levels.
• Work effectively without direct supervision and perform well under pressure.
• Demonstrate strong verbal and written communication skills.
• Exemplify honesty and integrity in all professional interactions.
• Display punctuality and timeliness in meeting commitments.
• Build and maintain strong client relations.
• Earn trust through reliability and dependability.
• Effective time management skills.
• Take ownership and demonstrate accountability for assigned responsibilities.

Job Description: (Not totally inclusive)

• Identify and recruit new employees based on the Deployment plan and vacancies.
• Coordinate with relevant Managers to confirm recruitment requirements.
• Recruit officers with necessary competencies and qualifications.
• Maintain a database of CVs that meet minimum requirements.
• Conduct quality checks on CVs and present shortlisted candidates to Managers.
• Schedule interviews and perform pre-interview checks such as IMI and Crim Check.
• Screen potential candidates through the Sasol process.
• Arrange necessary inductions, medical exams, and training for successful candidates.
• Prepare employee files and submit required documentation for compliance.
• Facilitate the signing of contracts and explain leave policies and absenteeism.
• Communicate employee information and employment dates to the Client.
• Maintain compliance files, update file indexes, and archive terminated employee files.
• Ensure the validity and updating of Relievers' competencies.
• Report deviations from booked training and provide monthly reports to the Client.
• Address training requirements and book renewals in a timely manner.
• Obtain quotes, approvals, and required documentation for training sessions.
• Update attendance registers, submit training results and certificates for compliance.
• Assist with site removals, terminations, resignations, and uniform returns.
• Please note that additional roles and responsibilities may be assigned as necessary.

Deadline:18th July,2025