National Customer Relationship Manager at Eduvos

Minimum qualification: 

• Bachelor’s Degree

Experience: 

• At least three years of sales management experience
• Good understanding and exposure to the higher education landscape
• Experience and understanding of the basic education landscape

Responsibilities:

Implementation and adoption of Value-add strategy across all markets

• National events
• Feedback and suggested improvements
• Attendance, experience and follow up

Expansion, maintenance and development of the Segmentation Strategy (Gr 9 – 12)

• Continual review of current schools and segments
• Identification of new segments and markets
• Expansion of school’s market – Generations schools etc.
• Continual iteration of Segmentation strategy
• Establishing new and existing partnerships

Management

• Budget management
• Implementation of sales strategy - operational planning – e.g., quarterly forecasts, plans, objectives, priorities, schedules, projects
• Operational implementation and execution monitoring – control and corrective action
• Reporting – sales reports
• Problem solving and decision quality, including escalations, queries and complaints
• Resource and capacity management – deployment resources across campuses (people, equipment, assignment and re-allocation of resources between teams; workload and workflow monitoring between teams)
• Operational efficiency – sales processes, policies and procedures (SOP’s), systems, methodologies, performance standards

Leadership

• Contribution to sales strategy
• Talent acquisition and onboarding
• Individual performance - role clarity and objectives; reviews; feedback; corrective actions
• Succession / bench strength
• Skill levels - training & development / coaching & mentoring
• Culture and climate (motivation; energy; retention; support; communication and information sharing; engagement; discipline; recognition; empowered; care)
• Change capability - resilience, flexibility, adaptability
• Remuneration

Behavioural competencies: 

• Initiative and responsibility
• Relations and networking
• Influence
• Effective communication (verbal and written)
• Analysis and judgment / problem solving
• Innovation and change
• Vision and strategy
• Systematic approach (planning and organising)
• Business development and bottom-line focus

Closing Date: 12th, July 2022