Night Manager at Radisson Hotel Group

DESCRIPTION

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Guest Relations Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation  creating memorable moments for our guests.

As Night Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Night Manager:

• Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved
• Manages the guest relations team fostering a culture of growth, development and performance within the department
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Delivers an effective planned guest engagement programme
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Night Manager:

1. Proven experience in guest relations with excellent problemsolving capabilities
2. Excellent managerial skills with a handson approach and leadbyexample work style
3. Commitment to exceptional guest service with a passion for the hospitality industry
4. Ability to find creative solutions, offering advice and recommendations
5. Personal integrity, with the ability to work in an environment that demands excellence, time and energy
6. Experienced in using IT systems on various platforms
7. Strong communication skills