Nike Head Coach (Store Manager) at Nike

• As our Nike Store Head Coach your mission will be to create an environment within a store that will provide a premium consumer experience, a premium employee experience, and implement programs/processes to drive business results.

Responsibilities

• Manage people, store operations and store environment to achieve sales, service, organization, customer satisfaction and profitability goals and maintain operational standards
• Coach, manage and focus your team, providing them with a common purpose and inspiring them with the power of the brand
• Build a team with diverse talents and experiences and allowing them to play to their strengths.
• Responsible for communication and delivery of rewards and recognition for store team
• Manage financial budget including labour costs and overall expenses
• Develop strategies to maximize role of store within District (look beyond single store to district impact)
• Creates plans to address loss prevention concerns with LP
• Create succession plans, and effectively manage performance and corrective action processes in order to drive Human Resources planning.

Qualifications:

• A Bachelor's Degree and 6 years retail experience, or 7 years retail experience in lieu of a degree
• A minimum of 4 years management experience
• Experience with retail operations, budgeting, planning, customer service, sales and people leadership and management
• Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer
• Proficient in Microsoft Office products and retail business systems
• Ability to communicate in English
• Ability to build, lead and manage high-performing teams
• Ability to utilize tools to support conflict resolution and employee coaching and counseling
• Ability to work weekends, evenings and holidays as needed