Non Motor Claims Service Consultant once & done (JG9) at Santam Insurance

What will you do?
Santam’s Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Auckland Park.

• Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor claims. 
• Further responsibilities include adjudication of these claims, consulting on claims processes, and aftercare provision to clients, compiling management information and ensuring client satisfaction.
• Responsible for coordinating, overseeing, negotiating and the settlement of non-motor once and done claims and is accountable for the finalization of the claim end-to-end. 
• This incumbent is accountable for all Once & Done claim interactions directly with the client/broker. The accountability will be on a case-by-case basis

What will make you successful in this role?
KEY RESPONSIBILITIES

• Accountable for all claim interactions directly with the client/intermediary.
• Responsible to determine merits, quantum, item identification, buying.
• Responsible negotiating and settlement of claims with the insured/intermediary.
• Responsible for communicating with the client/intermediary from beginning to end and is the one contact person for the client/intermediary.
• Effectively manage all relevant claims tasks and claims handling process to achieve timely settlement and minimize leakage.
• Identify, investigates and resolve any issues relating to claims in line with Santam policies and procedures such as service level agreements, standard operating procedures.
• Handle claims efficiently, identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
• Communicates the process from the start of the claim and acts as a contact person if the client needs additional information.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• Minimum 3-5 years claims experiences.
• Must have completed the Non-Motor Assessors Development Program (ADP)

KNOWLEDGE AND SKILLS

• Computer literate (MS Office Package) 
• Excellent communication skills (verbal and written) 
• Ability to work under pressure 
• Negotiating skills 
• Product knowledge in short -term insurance 

PERSONAL ATTRIBUTES

• Client Service Orientation
• Analytical Thinking
• Informational Seeking
• Directiveness
• Flexibility
• Initiative