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  • Posted: Oct 8, 2020
    Deadline: Not specified
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    Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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    Non-Motor Field Assessor (Pipeline)


    The purpose of the position is to determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions.


    • Receiving instruction from Claims Service Consultant (appraisal notes & docs).
    • Checking completion and correctness of document and policy conditions.
    • Planning routes for claims, make arrangements and contact client.
    • Identifying what is required and outstanding from client.
    • Deciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer.
    • Assessing risk to provide recommendations to underwriting.
    • Appointing specialist resources if required.
    • Interacting with the police, weather bureau etc. to assess merit.
    • Comparing information collected to the policy requirements and claim details presented.
    • Determining equivalent replacement and determine risk.
    • Deciding and negotiating on replacement/cash/claims card.
    • Authorizing repairs/cash settlement.
    • Writing Claims Report and updating the central claims file.
    • Handle and resolve clients/brokers complaints in a timely and fair manner.
    • Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and
    • Ensuring effective and continuous communication with all stakeholders


    • Matric (Grade 12) with Mathematics
    • Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme
    • Certified Fraud Examiner qualification advantageous
    • Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous
    • Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum)


    • All relevant product training completed
    • Familiar with IM external systems
    • Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment
    • Ability to do investigations on buildings, its contents and fire


    • Analytical thinking
    • Information seeking
    • Directiveness
    • Initiative
    • Flexibility
    • Customer Service Orientation

    Method of Application


    • Suitably qualified candidates’ are invited to apply by submitting their CV's to

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