Office Support Manager: Legal and Compliance at IDC

Qualification and Experience

• Bachelor’s Degree
• A Post graduate Qualification in a relevant field (e.g. CA(SA), MBA/MBL, LLB, Engineering; Project Management will be an added advantage
• The preferred candidate will have a minimum of 5-8 years’ experience in field of discipline.
• Experience in public, financial or development finance institutions and understanding of all applicable legislative and governance principles is preferred.
• Candidate must have an understanding of the role of the IDC.
• The candidate must have absolute commitment towards the values of the Corporation.
• Experience in engaging, managing and negotiating with relevant specialist bodies, government institutions, industry associations etc.

Roles and Responsibilities
Financial / Shareholder Returns

• To manage the Divisional budget and cost centers. Consolidating budget reports in the division.
• To assist Departmental Heads in collating inputs to the annual budgeting process.
• To consolidate budget reports across the Division from Departmental Heads.
• To assist in reporting Divisional activities and preparing comparative reports.

Divisional Operational Processes

• To serve as strategic advisor and counsel to Divisional Executive.
• To assume day-to-day responsibility for projects and tasks and coordinate the execution of strategic initiatives.
• To create and maintain cross-departmental relationships.
• To assess inquiries directed to the Divisional Executive in order to determine the proper course of action and, where required, delegate to the appropriate individual to ensure resolution.
• Participate in strategy formulation and implementation for the Division.
• Provide strategic advice and support on policy matters.
• Assist with reporting on various operational activities/initiatives.
• Assist in the implementation of an effective client experience management framework including oversight of process optimization and digitization, complaints management, culture skills and targeted client service levels.
• Analyse trends and provide recommendations for remediation.
• Prepare Management information reporting and table analysis at key governance forums.
• Monitor and evaluate Divisional performance and ensure appropriate measures/interventions are put in place.
• To generate ideas for improvement of cross functional processes or resolution of complex problems.
• Participate in corporate strategic initiatives/projects.
• Research and provide specialist knowledge and advice to Divisional Executive relating to all operational aspects.
• Provide input to Executive Management Committee (Exco) and other strategic committees in the Corporation.
• To input into effective formulation and implementation of Divisional systems and procedures to ensure compliance and provide innovative solutions to take operations forward.

Roles and Responsibilities (cont.)

Corporate Strategic Alignment

• To participate in and support Corporate Initiatives.
• To formulate and implement innovative ways to improve Customer focus.
• Monitor and evaluate Divisional strategic priorities and preparation of reporting and presentation requirements.

Customer Focus & Stakeholder Management

• To foster and maintain relationships with internal and external clients.

Learning, Leadership & People Growth

• Keep up to date with latest strategic trends and developments (conferences and relevant forums).
• To research best practice measures.
• Take responsibility for personal development and growth.
• Promote the sharing of knowledge and best practice in the Division