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  • Posted: Aug 16, 2021
    Deadline: Not specified
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  • Founded in 1997, we are a privately owned internet service provider (ISP), providing broadband internet access and hosting solutions across South Africa to both home and business customers in equal measure. With over 30 000 subscribers enjoying our world-class network experience, we have consistently been independently rated as one of the leading ISPs in Sou...
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    Onboarding Agent

    Description

    Intro

    Do you see customer as king? Your top priority?

    We have an opportunity for you!

    Webafrica is looking for an Onboarding agent who makes it their mission to ensure customers experience top notch service in getting their service up and running with us. An out of this world experience!

    The future Webafrican we are on the hunt for is both passionate and crazy about customer service levels reaching new heights! Not only that but also to outdo any possible expectations our customers may have.

    Are you up for the challenge?

    If you have what it takes, get in touch!

    Requirements

    Minimum requirements

    • Grade 12

    • ISP experience – preferable

    • Tech savvy – understanding technical terms preferable and processes

    • Strong Telephone Etiquette

    • A+ certification (preferable but not a must)

    • Strong customer service skills a must

     

    Key Competencies

    • Excellent written and verbal communication skills

    • Ability to work independently

    • Willingness to learn

    • Ability to learn on the job

    • Ability to adapt to changing situations

    • Ability to work well under pressure

    • Self-motivated and driven

    • Strong time management skills

    • Ability to work methodically

     

    What will you be doing, exactly?

    • Assisting recently activated Fibre/LTE/VoIP customers to get their service up and running through inbound calls and Live chats

    • Troubleshooting any connectivity issues that recently activated Fibre/LTE/VoIP customers might have through inbound calls Live chats

    • Assisting customers with the billing process to recently activated customers on Fibre/LTE/VoIP

    • Guiding customers step by step through Webafrica`s customer zone – training them on how to make use of the platform for their own benefit.

     

    Tools of trade provided:

    • Laptop

    • Headset

    • This role is remote based. *FIBRE CAPABILITY IS A REQUIREMENT FOR THE ROLE.

     

    If you do not hear from us within 4 weeks of you submitting your application, please regard your application as being unssuccessful.

    Method of Application

    Interested and qualified? Go to Webafrica on apply.workable.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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