Job Openings at Webafrica

Description

Are you an IT Guru with a passion for all things tech?

Do you have experience in networking, server hardware and system administration?

Yes? Then we want you!

Webafrica is on the prowl for a superstar of the tech world, a Technology and Systems Whisperer if you will.

If you think you have what it takes and want to delve into more than just systems administration, this job is perfect for you!

Send us your deets and let’s set up a meet!

Requirements

Purpose of the role:

• Build, upgrade, maintain server and desktop hardware and software

• Ensure existing systems are kept up to date

• Perform troubleshooting, repairs and downtime mitigation on systems/hardware

• Assist NetOps team by providing network assistance

• Manage Active Directory and other staff accessible services

• Maintain Companywide Antivirus Systems

• Provide internal support to company staff

• Supplier management and stock sourcing

 

Minimum Requirements:

Systems Engineer experience (3 years+):

• CCNA (Cisco Certified Network Associate) a must

• Microsoft (MCP or MCSA or MSCE) preferable

• Additional qualifications advantageous

• Enterprise Network experience a must (L2&3 LAN/WAN, VLAN, STP, etc – Cisco, Dell, Mikrotik)

• Solid Windows Server and Desktop experience a must (Deploy, maintain, update/upgrade)

• Virtualisation Experience or willingness to learn (Hyper-V, VMM, DPM)

• Experience with Monitoring Tools (eg. PRTG, Cacti, Observium) advantageous

• Experience with MSSQL/MySQL (Deploy, maintain, update/upgrade, tune) advantageous

• Experience with Linux (CentOS, Ubuntu) advantageous

• Office 365 Online (Exchange, Sharepoint) experience a must

• Good understanding of systems security (firewalling, network access)

• Solid understanding of the innards of the Internet (DNS / FTP / Mail / HTTP)

• Thorough understanding of Active Directory (GPO, OUs)

• Must have own transportation and be prepared to perform onsite visits to our Data Centre as required operationally

 

Key Competencies

• Self-motivated and self-disciplined

• Passionate and committed

• Innovative and proactive

• Perfectionist

• Ability to work solo or in a team on projects

• Ability and willingness to learn and adapt continuously

• Humility and modesty

• Self-Managing

The position includes but is not limited to the above KPA’s

Benefits

Benefits

Our benefits are second to none - the icing on the Webafrica culture cake:

1. We provide you with the most important meal of the day - and a little more

Staff breakfast– cereal / toast; as much coffee as you want

2. We look after your wellbeing and encourage a healthy lifestyle

We pay 100% of your medical aid (Discovery& Vitality) – so no deduction unless you want to add a beneficiary

3. We can't have our staff (working for an ISP) not connected to the internet

We also give you free internet – ADSL/Fibre/LTE to the value of R875.00.

4. We think of your future too

Retirement Annuity - up to 5% company contribution in your first year; 7.5% thereafter

THE CHERRY ON TOP!!!

* Webafrica rewards performance!

Quarterly paid-out bonuses of up to 20% of your basic annual salary (per year) so long as company targets are met.

Even bigger Annual individual awards for the Webafricans that outshine the rest

* Team buildings are a big deal as well as other cultural activities which happen regularly

go to method of application »

Description

How often have you called in and spoken to a support agent and thought, “Wow, they were helpful” and this person made your day? Do you have what it takes to BE one of these awesome individuals?

Now is your chance!

Webafrica is in search of a spunky, left-of-centre individual that is clued up on customer service that is able to assist customers with billing related matters.

So, if you are passionate about customers and would love to work in an ISP, get in touch with us!

Send us your deets so we can meet!

 

If you are interested in this position, please apply on our career section on our Website: www.webafrica.co.za by no later than Friday 20th August 2021.

If you do not hear from us within 2 weeks after you submitted your application, please regard your application as being unsuccessful.

Requirements

Minimum Requirements:

• Matric

• 1+ Year customer services experience within a Call Center/Billing environment

• Excel experience (basic)

• Excellent verbal & written communication skills – English and Afrikaans

• Willing to work shifts (including weekends & public holidays)

• Reliable transport

Ideal Requirements:

• Tertiary qualification in basic Accounting

• Basic bookkeeping experience

• Collections experience advantageous

• Exposure to a Customer Service Scoring system (e.g. Net Promotor Score)

Key Competencies:

• High attention to detail

• Problem solving ability

• Conflict Resolution

• Multi-tasking and Time Management

• Technical Literacy

• Analytical

• Customer Service driven:

• At all times efficient and helpful

• At all times friendly and polite

• At all times patient

• At all times delivering on promises

Key Performance Areas (KPA’s) (specific duties):

• Provide support to Webafrica Customers' billing; technical and connectivity related queries via email, telephonically, and instant messenger.

• Meeting Live Chat and Call Targets

• Customer account management:

• Updating Customer records

• Account activations/cancellations

• Account payment management

• Advising Customers on Account balances

• Account Reconciliations

• Credit and Debit note management

• Answering of helpdesk telephone calls and ensuring that all calls are logged correctly

• Reporting line related problems

The position includes but is not limited to the above KPA's

Benefits

Our benefits are second to none - the icing on the Webafrica culture cake:

1. We provide you with the most important meal of the day - and a little more

Staff breakfast– cereal / toast; as much coffee as you want

2. We look after your wellbeing and encourage a healthy lifestyle

We pay 100% of your medical aid (Discovery& Vitality) – so no deduction unless you want to add a beneficiary

3. We think of your future too

Retirement Annuity - up to 5% contribution in your first year; 7.5% thereafter

THE CHERRY ON TOP!!!

*Webafrica rewards performance!

Quarterly paid-out bonuses of up to 20% of your basic annual salary (per year) so long as company targets are met.

Even bigger Annual individual awards for the Webafricans that outshine the rest

* Team buildings are a big deal as well as other cultural activities which happen regularly

go to method of application »

Description

Intro

Do you see customer as king? Your top priority?

We have an opportunity for you!

Webafrica is looking for an Onboarding agent who makes it their mission to ensure customers experience top notch service in getting their service up and running with us. An out of this world experience!

The future Webafrican we are on the hunt for is both passionate and crazy about customer service levels reaching new heights! Not only that but also to outdo any possible expectations our customers may have.

Are you up for the challenge?

If you have what it takes, get in touch!

Requirements

Minimum requirements

• Grade 12

• ISP experience – preferable

• Tech savvy – understanding technical terms preferable and processes

• Strong Telephone Etiquette

• A+ certification (preferable but not a must)

• Strong customer service skills a must

 

Key Competencies

• Excellent written and verbal communication skills

• Ability to work independently

• Willingness to learn

• Ability to learn on the job

• Ability to adapt to changing situations

• Ability to work well under pressure

• Self-motivated and driven

• Strong time management skills

• Ability to work methodically

 

What will you be doing, exactly?

• Assisting recently activated Fibre/LTE/VoIP customers to get their service up and running through inbound calls and Live chats

• Troubleshooting any connectivity issues that recently activated Fibre/LTE/VoIP customers might have through inbound calls Live chats

• Assisting customers with the billing process to recently activated customers on Fibre/LTE/VoIP

• Guiding customers step by step through Webafrica`s customer zone – training them on how to make use of the platform for their own benefit.

 

Tools of trade provided:

• Laptop

• Headset

• This role is remote based. *FIBRE CAPABILITY IS A REQUIREMENT FOR THE ROLE.

 

If you do not hear from us within 4 weeks of you submitting your application, please regard your application as being unssuccessful.