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  • Posted: Aug 16, 2021
    Deadline: Not specified
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  • Founded in 1997, we are a privately owned internet service provider (ISP), providing broadband internet access and hosting solutions across South Africa to both home and business customers in equal measure. With over 30 000 subscribers enjoying our world-class network experience, we have consistently been independently rated as one of the leading ISPs in Sou...
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    Billing Agent

    Description

    How often have you called in and spoken to a support agent and thought, “Wow, they were helpful” and this person made your day? Do you have what it takes to BE one of these awesome individuals?

    Now is your chance!

    Webafrica is in search of a spunky, left-of-centre individual that is clued up on customer service that is able to assist customers with billing related matters.

    So, if you are passionate about customers and would love to work in an ISP, get in touch with us!

    Send us your deets so we can meet!

     

    If you are interested in this position, please apply on our career section on our Website: www.webafrica.co.za by no later than Friday 20th August 2021.

    If you do not hear from us within 2 weeks after you submitted your application, please regard your application as being unsuccessful.

    Requirements

    Minimum Requirements:

    • Matric

    • 1+ Year customer services experience within a Call Center/Billing environment

    • Excel experience (basic)

    • Excellent verbal & written communication skills – English and Afrikaans

    • Willing to work shifts (including weekends & public holidays)

    • Reliable transport

    Ideal Requirements:

    • Tertiary qualification in basic Accounting

    • Basic bookkeeping experience

    • Collections experience advantageous

    • Exposure to a Customer Service Scoring system (e.g. Net Promotor Score)

    Key Competencies:

    • High attention to detail

    • Problem solving ability

    • Conflict Resolution

    • Multi-tasking and Time Management

    • Technical Literacy

    • Analytical

    • Customer Service driven:

    • At all times efficient and helpful

    • At all times friendly and polite

    • At all times patient

    • At all times delivering on promises

    Key Performance Areas (KPA’s) (specific duties):

    • Provide support to Webafrica Customers' billing; technical and connectivity related queries via email, telephonically, and instant messenger.

    • Meeting Live Chat and Call Targets

    • Customer account management:

    • Updating Customer records

    • Account activations/cancellations

    • Account payment management

    • Advising Customers on Account balances

    • Account Reconciliations

    • Credit and Debit note management

    • Answering of helpdesk telephone calls and ensuring that all calls are logged correctly

    • Reporting line related problems

    The position includes but is not limited to the above KPA's

    Benefits

    Our benefits are second to none - the icing on the Webafrica culture cake:

    1. We provide you with the most important meal of the day - and a little more

    Staff breakfast– cereal / toast; as much coffee as you want

    2. We look after your wellbeing and encourage a healthy lifestyle

    We pay 100% of your medical aid (Discovery& Vitality) – so no deduction unless you want to add a beneficiary

    3. We think of your future too

    Retirement Annuity - up to 5% contribution in your first year; 7.5% thereafter

    THE CHERRY ON TOP!!!

    *Webafrica rewards performance!

    Quarterly paid-out bonuses of up to 20% of your basic annual salary (per year) so long as company targets are met.

    Even bigger Annual individual awards for the Webafricans that outshine the rest

    * Team buildings are a big deal as well as other cultural activities which happen regularly

    Method of Application

    Interested and qualified? Go to Webafrica on apply.workable.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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