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How often have you called in and spoken to a support agent and thought, “Wow, they were helpful” and this person made your day? Do you have what it takes to BE one of these awesome individuals?
Now is your chance!
Webafrica is in search of a spunky, left-of-centre individual that is clued up on customer service that is able to assist customers with billing related matters.
So, if you are passionate about customers and would love to work in an ISP, get in touch with us!
Send us your deets so we can meet!
If you are interested in this position, please apply on our career section on our Website: www.webafrica.co.za by no later than Friday 20th August 2021.
If you do not hear from us within 2 weeks after you submitted your application, please regard your application as being unsuccessful.
1+ Year customer services experience within a Call Center/Billing environment
Excel experience (basic)
Excellent verbal & written communication skills – English and Afrikaans
Willing to work shifts (including weekends & public holidays)
Tertiary qualification in basic Accounting
Basic bookkeeping experience
Collections experience advantageous
Exposure to a Customer Service Scoring system (e.g. Net Promotor Score)
High attention to detail
Problem solving ability
Multi-tasking and Time Management
Customer Service driven:
At all times efficient and helpful
At all times friendly and polite
At all times patient
At all times delivering on promises
Key Performance Areas (KPA’s) (specific duties):
Provide support to Webafrica Customers' billing; technical and connectivity related queries via email, telephonically, and instant messenger.
Meeting Live Chat and Call Targets
Customer account management:
Updating Customer records
Account payment management
Advising Customers on Account balances
Credit and Debit note management
Answering of helpdesk telephone calls and ensuring that all calls are logged correctly
Reporting line related problems
The position includes but is not limited to the above KPA's
Our benefits are second to none - the icing on the Webafrica culture cake:
1. We provide you with the most important meal of the day - and a little more
Staff breakfast– cereal / toast; as much coffee as you want
2. We look after your wellbeing and encourage a healthy lifestyle
We pay 100% of your medical aid (Discovery& Vitality) – so no deduction unless you want to add a beneficiary
3. We think of your future too
Retirement Annuity - up to 5% contribution in your first year; 7.5% thereafter
THE CHERRY ON TOP!!!
*Webafrica rewards performance!
Quarterly paid-out bonuses of up to 20% of your basic annual salary (per year) so long as company targets are met.
Even bigger Annual individual awards for the Webafricans that outshine the rest
* Team buildings are a big deal as well as other cultural activities which happen regularly
Note: Never pay for any training, certificate, assessment, or testing to the recruiter.
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