Online Sales Administrator - Somerset West at Helderberg Personnel

Requirements:

• Minimum Matric with mathematics
• Previous online sales experience
• Calm and professional demeanor
• Must be computer literate

Responsibilities:

• Tracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packed.
• Communicate expected delivery dates and follow up with customers to ensure content delivery.
• Expand and grow online sales.
• Manage the day-to-day operations of online.
• Assist with delivery routings for Online and Drop shipments.
• Check and manage adequate stock levels for online and consignment stores.
• Process returns accordingly with credits and refunds and the gateways or through coupons.
• Assist with stock take for online stock and consignment stock.
• Process and track online orders from back end to automatic sales order to invoice.
• Ensure all orders are packed timeously.
• Ensure paperwork is completed correctly.
• Manage and process all consignment requirements (orders, stock levels, assemblies and administration)
• Follow up immediately on customer queries and complaints, resolve through excellent customer service.
• Manage sample procedure including recording, issuing, organization stock and arranging delivery.
• Develop positive working relationship with the support in divisions and operations team to ensure proper operational support.
• The sales contact point needs to be occupied at all times during normal business hours.
• Present company in a professional, pleasant, constructive manner
• Adhere to high ethical standards and comply with all regulations/applicable laws.
• Reports to General Manager