Online Shopping Assistant Flexi – Perm at takealot.com

Your responsibilities will include:

• Delivering timely, accurate and professional customer service. 
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
• Assisting with order success to limit food loss and enhance customer experience 
• Communicate with customers via phone and email. 
• Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment. 
• Prioritize and handle all emails and incoming calls in English. 
• Liaise between internal departments to solve customer queries. 
• Assessing any service failure to identify the route cause and take appropriate action to ensure similar failures are avoided. 
• Take ownership of our customers and ensure that their needs are met as soon as possible. 

Attributes required:

• Customer-obsessed, able to create a positive customer experience for all contacts
• Exceptional attention to detail
• Excellent verbal and written communication skills
• Solutions-oriented, can-do attitude and high energy
• Strong analytical and critical thinking, using data to inform decisions
• Ability to interview and interact professionally with internal and external clients
• Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
• Versatile and with the appetite to learn by doing

Qualifications and Experience:

• Senior Certificate or Higher.
• Minimum of 6 - 12 months within the customer service environment will be advantageous.
• Flexibility to work rotational shifts which includes weekends, public holidays and overnight work.