Operation Manager at DSV

Job-related Requirements

Minimum of 5 years experience in warehouse logistics

• Minimum of 5 years experience in warehouse logistics environment
• Operations : Min experience in Inbound & Outbound logistics, Warehouse Processes, Part supply through Sequencing. Abilities to investigate and close out inventory stock variances, caused through incorrect system transactions, Bill of Material, etc.
• Problem Solving : Knowledge of effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures
• Management : Minimum of 3-5 years’ experience in supervising or leading a team in a warehouse operations environment including performance management, absence management, identifying development requirements, ensuring accountability and DSV values are upheld.
• Communication : Must be able to communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
• Compliance: 1-2 years experience in compliance management.
• Commercial: 1-2 years experience in managing service delivery to client as per SLA, understanding of KPI’s, as well as standards and compliance thereof.
• Stress and Conflict Management : Candidate must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
• Must be able to work extended hours and weekend.
• Must have reliable transport.
• Must be able to work independently.
• Must have a high attention to detail.
• Must be an organized individual who is results orientated.

Main Purpose Of Role

• This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives. Managing a team of 50-100 employees.
• The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures. Ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation.
• Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive industry.
• Ford Operations

Duties and Responsibilities:

• Accountability and leadership on all aspects of the Ford Silverton SEZ operations in Gauteng.
• Meeting of all customer SLAs.
• Compliance of sites to DSV standards:
• SHERQ – achieve minimum requirements
• Implement and maintain Quality Management System at all sites
• Assist in unlocking synergies within operations to improve competitiveness of solution
• Assist in driving synergies with other DSV business units, where possible, to improve operational performance

Client Relationships

• Ensuring client’s needs and expectations are consistently met within scope of the SLA.

Commercial / Financial

• Claims invstigation in order to understand claim details per incident to report internally

Operational Performance

• Actively managing daily operational performance to consistently achieve performance metric targets
• Delivering on client and internal continuous improvement requirements and driving Lean culture
• Internal stakeholder communication management ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement.
• Customer dissatisfaction process analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.

People Management

• Firm and consistent approach to ongoing performance measurement and management of team.
• Firm and consistent management of team in line with DSV Values, Policies and Procedures, NBCRFLI Main Agreement, BCEA and LRA.
• Ensure effective resourcing in all departments to deliver the expected services.
• Resolution of all IR issues in conjunction with HRM timeously.
• Coaching and mentoring of team to achieve client objectives.
• IDP and succession plans in place for all critical roles.
• Drive training interventions to close skills gaps in operations.

Client Expectations

• Assist in achieving and explaining monthly KPI dashboard results and reporting, root cause analysis and corrective action implementation and tracking.

Launch Activities

• Ensure operational readiness to support programs.

Other Duties

• Any other functions which the Branch Manager may require in terms of your area of scope of responsibility

Supervisory Responsibilities

• Develop and motivate direct team.
• Ensure direct reports have a job description.
• Ensure training and development is in place to close skills gaps and to develop team.
• Ensure headcount and resources are in line with budget.
• Ensure operational and individual behaviour is aligned to DSV Policies & Procedures.
• Ensure relevant information is cascaded to subordinates.
• Ensure direct reports are accountable for their outputs.