Operational Manager at Sanlam Group

What will you do?

• This role is responsible for providing operational support and assistance to the Head Business Development – RSA North, and lead and coordinate the Business Development Consultants in Team North 

Key Outcomes

The following outcomes will be expected to be achieved by the Operational Manager:

• Formulation and implementation of Business Development Consultant’s strategy within the context of the company and Team North strategies
• Leadership, management, and development of the Business Development Consultants Team
• General office management – Meersig and Rosebank offices
• Management and coordinating of business development projects across Team North
• Sanlam Life | Legacy book maintenance for the Investment Channel
• REMs (Broker) Contracting for the Investment Channel
• General administrative support
• Management Information (MIS) adhoc reports 
• Drafting and implementation of fee agreements
• Manage the data provisions for Team North
• Manage the FSP bulk transfer process.
• To develop and maintain relationships with internal and external stakeholders.
• Drive inflows to reach target through various initiatives, coaching, mentoring, and empowering the Business Development Consultants
• Drive Investment Hub strategy 
• Investment Hub stats
• Organising and managing adhoc events (SSA national Gear up, GWG, Top Assistants, Gear up newsletter) 
• Managing and distribution of Team North leads from Client services
• Work closely with the Glacier IT Operations and Mainframe team to ensure the business areas are functional
• Update Investment stats to Investment MIS reporting
• Reporting and solving of digital (Inter Web and IH queries) BAU queries with Operational and IT stakeholders 

Qualifications and experience

• B.Com and/or related tertiary management qualification/s 
• At least 5 years’ experience in a similar role – leadership and management
• Project management experience 
• Knowledge and application of Sanlam systems is highly advantageous 
• Advance computer skills (MS Excel advanced level) are essential 
• Knowledge and application of Industry related legislation and regulations, and the application thereof
• A valid driver’s license and own reliable vehicle

Competencies

• Client-centric orientation and focus
• Cultivates innovation
• Collaborates
• Being resilient
• Drive optimal results
• Attention to detail, accuracy, following robust processes and procedures 
• Quality in delivery
• Leadership skills
• Building and maintaining relationships 
• Conflict resolution
• Analytical thinking and problem solving 
• Planning and organising 
• Advance communication and presentation skills (written & verbal)

Attributes

• Positive, enthusiastic attitude 
• Teamwork
• Ability to thrive under pressure
• Honesty, integrity, and respect
• Influencing and gaining commitment 
• Can do attitude
• Ability to work independently

What will make you successful in this role?

Qualification and Experience

• Grade 12 with 4 to 5 years related experience.

Knowledge and Skills

• Financial advice and support
• Assist with production target achievement
• Compliance
• Partnership and network building