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  • Posted: Nov 23, 2020
    Deadline: Not specified
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    Transport Forex, founded as a start-up in 2007, is a Mauritian based young and dynamic multi-national Financial Technology company in the Logistics Industry with a current footprint across 11 African countries that has significant growth potential and a vision to build a global company at a fast rate.It specialises in online ordering and payment of fuel, ...
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    Operational Service Lead

    Operational Service Lead

    • Our dynamic and growing company is looking for an Operational Service Lead to join our team. If you live and breathe the customer, want to get your hands dirty in operations, this opportunity is great! The purpose of this role is to support the company's customer service activities including operational activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.

    Duties

    • Coordination and management of the Service Team to provide 24-hour operational support to customers.
    • Customer & Supplier Service Centre (Support) managed, monitored, and improved by ensuring quality, fast and reliable service
    • Track and monitor service and operations levels at sites, stations and customer service centre to ensure customers satisfaction, volume growth and economies of scale
    • Maintenance of the admin site from a service perspective
    • Deal with and resolve escalated queries from customers while maintaining great relationships and service levels
    • Liaison between IT, Finance, Sales and Business
    • Ordering and distribution of POS devices
    • Reporting
    • Key client account management
    • Omnibus & FICA Management
    • Onboarding of new customers
    • Daily cash forecast management

    Qualifications, Skills & Experience

    • Higher Education Diploma or degree in relevant field of Management or Commerce or equivalent 
    • Additional courses in relevant fields will be advantageous
    • Valid Passport
    • 3 - 4 years proven experience in Services
    • 3- 4 years experience in Operations
    • 1-2 years’ experience leading teams is not negotiable
    • Previous experience in multiple currencies is required
    • Good understanding of financial and commercial legislation across multiple African territories
    • Excellent organisational and analytical skills
    • Ability to complete tasks on time with minimal supervision
    • Able to work mornings, evenings, and weekends as needed
    • Knowledge of health and safety standards
    • Strong customer focus: dedication to meeting the expectations and requirements of the customers; gets first-hand customer information and uses it for improvements in products and
    • services; talks and acts with customers in mind

    Method of Application

    Interested and qualified? Go to Inter Africa Transport Forex on www.linkedin.com to apply

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