Openings at Momentum

Role Purpose

• The primary function of the role is to offer application support to the end-users.

Requirements    
Experience and Qualifications

• Degree/ Diploma in Information Systems or related qualification will be desirable
• At least 2 years working experience in Operational support role
• Experience in basic MS SQL Server and JIRA application
• Experience in process analysis and documentation (Visio / business process management solutions)
• Advanced analysis skills and problem-solving ability
• Momentum product house background or strong understanding thereof will be beneficial

Duties & Responsibilities    
Responsibilities and work outputs

• Provision of on-going support on applicable systems and processes
• Manage associated errors and exceptions, new requirements.  
• Log system errors and problems with IT Team and manage the resolution thereof
• Test and implement new versions of various applications and systems as released internally
• Manage and maintain integrity and technical aspects of databases and systems including assistance with disaster recovery and business continuity planning
• Daily business and team support
• Investigate and resolve application and contractual errors and queries within the SLA time
• Identify potential system and data risk
• Regular system integrity checks
• Perform a project manager role on smaller projects / work together with a project manager on bigger  projects

Competencies    

• Problem solving and solutions implementer
• Leads change and innovation
• Collaboration
• Self-development
• Self-starter
• Strategic thinker
• Business knowledge
• Growing talent
• Teamwork and cooperation
• Attention to detail
• Results driven

Closing Date: 9th, July 2022