To find and apply for jobs at the Clicks Group, visit their official career portal. You can browse current retail, pharmacy, and corporate openings, register your CV online, and track your application status directly through the Clicks Career Site.
Introduction
- To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Essential Competencies
- Following instructions and Procedures
- Relating and networking
- Delivering Results and Meeting Customer Expectations
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
lExperience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environmen
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
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Introduction
- Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.
Job description
Job Purpose:
- To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
Competencies:
- Persuading and influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Commercial Thinking
- Following instructions and procedures
- Working with people
- Planning and organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- The Recruitment Officer is responsible for the full recruitment and selection function for Sorbet nationally.
Job description
- Co-ordinate citizen requests and placements for existing stores
- Assist in scheduling interviews (existing stores)
Recruitment - New Stores
- Attend activity meetings for new stores / change of ownership
- Schedule and attend One on One meetings for new stores / change of ownership
- Assist new FP in conducting and scheduling interviews
- Coordinate & schedule supplier training for new citizens - Notify: Suppliers / Citizens & FP
- Identify & form partnerships / relationships with reputable colleges
- Work in conjunction with colleges / principles to set dates for the following training to be conducted, once modules have been completed: Sorbet Brand Awareness / Sorbet Mani & Pedi - 1st & 2nd Years / Sorbet Skincare Training - 2nd & 3rd Years (annually)
- Co-ordinate the assessment of learners and placement into stores in conjuction with Recruiters
- Develop & update supporting administrative documents - registers / feedback documents.
- Receive & coordinate upgrade requests - feedback to FP within 72 hours (check all criteria)
- Delegate stores / citizens to the department (monthly)
- Perform upgrade assessments
- Follow up & ensure all citizen feedback is sent to the stores timeously
- Updating of citizen levels on LMS (monthly)
- Continous onboarding and updating of citizen details on LMS
- Monitoring and creating content for Social Media Pages
- WSP/SDL reports to be completed monthly and submitted annually
- Assist with the management of the careers email address
- Assist with the management of the Face Book Career page - design and upload adverts
- Back up assessor for beauty division (inland). Support regional recruiters.
- Work in conjunction with National Operations Manager in the standardisation of Thresholds (annually)
- Collation of Citizen Numbers per store - Training & Recruitment Fees (quarterly)
- Continous development and upgrading of supporting documents - Assessment sheets, SOP's (annually)
Minimum requirements
Job Knowlege
- Self-directed and able to work independently.
- Exceptional communication skills (spoken, telephonic and written).
- Organised and systematic.
- Detail orientated.
- Able to function under pressure in a fast-moving environment.
Minimum Requirements
- Computer Literate (Word, Outlook, Excel, Internet Explorer)
- Degree/ Diploma in Management/Retail
- 3-5 year experience in a similar role
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Introduction
- To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job description
Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Skills:
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Leading and Supervising
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
Desirable:
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks
Minimum requirements
Education:
Essential:
- Grade 12
- Relevant Retail/Business Management qualification (External applicants)
Desirable:
- Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
Job description
Job Purpose:
- To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
Essential Competencies
- Following instructions and procedures
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Working with people
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- The Recruitment Administrator is responsible for the full recruitment and selection function for Sorbet.
Job description
Purpose of the role:
- The recruitment administrator is a highly skilled and important member of our team, helping the company and franchise partners to find the right citizens for the right roles.
- The recruitment administrator must display understanding of recruitment methods along with deep knowledge of the screening, interviewing, and hiring processes.
- The role accommodates someone who is passionate about discovering untapped talent, driving company growth, and helping people develop successful careers while navigating all recruitment processes and protocols as per the needs of the company.
Position reports to:
- Group Recruitment Officer
Minimum requirements
KEY TASKS AND RESPONSIBILITIES:
- Develop relationships with franchise partners and managers to build effective recruitment standard operational procedures that will drive successful job placements.
- Utilize knowledge of multiple recruiting sources and execute innovative strategies to find quality candidates.
- Screen resumes and CVs and manage job candidates throughout hiring process, from interview assessments to placements.
- Maintain database/Dashboards of candidate and office reports, including active and passive candidates with potential placement opportunities.
- Upload all reports weekly on data management system (Teams)
- Booking and conducting assessments, giving feedback within 24 hours after assessment was conducted.
- Making use of live calendars for all bookings and following up Assessments with email confirmations.
- Build relationships with surrounding schools as well as colleges for potential candidates, hosting talk shows and career days promoting brand awareness and recruitment processes.
- Verify resumes and certificates in alignment with all business categories as well as understand registered bargaining counsel policies and procedures.
- Follow up on all Recruitment related administration, with weekly reporting to Recruitment manager.
- Receive & coordinate upgrade requests - feedback to FP within 72 hours (check all criteria)
- Arrange and conduct Stocktake every month end and load these on dashboards, making orders based on low stock levels ( must be approved by management)
- Achieve and contribute to budgets set by the company.
- Host recruitment strategy sessions with team members and management to address all processes for standardising effective recruitment processes.
KEY COMPETENCIES:
- Telephone Etiquette.
- Sales Driven Attitude.
- Exceptional communication, interpersonal, and decision-making skills.
- Ability to travel when required.
- Great understanding and usage of database management systems , and internet search methods.
- Desire to grow professionally with networking and ongoing training opportunities.
- Knowledge of Microsoft office.
- Generate reports and workout financial reports linked to performance grading.
- Work closely with Recruitment administrator as support for any additional administrative needs.
- Proficiency in using applicant tracking systems (ATS) and Microsoft Office Suite.
- Good time management and deadlines.
- Identify with company values.
EDUCATION AND EXPERIENCE:
- Matric/or equivalent
- Computer experience
- Relevant Accredited qualification in Beauty/ Hair industry (somatology/ trade tested Hair qualification)
- At least 2-3 years’ experience in the industry (advantageous)
- Recruitment /Human resource qualification (advantageous)
- Business administration and public/office administration or data analyst experience (advantageous)
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Introduction
- We are looking to recruit an area manager to look after our Sorbet stores in Gauteng. The role will be based in the Sorbet Offices in Woodmead and will report to Regional Manager.
Job description
- The purpose of the role is to plan and drive implementation of the Sorbet operational plan for franchise stores by empowering and leading store teams to achieve and maintain business and regulatory standards, deliver exceptional customer service, in order to consistently grow profitability.
- To conduct regular store visits to perform Quality Assurance and Business Reviews, provide feedback and implement corrective actions to improve performance
- To analyse store financials monthly, compare performance to group benchmarks and budgets, as well as develop and execute recovery plans for stores with negative growth in consultation with the Operations Manager in order to improve profitability
- To implement all marketing and advertising campaigns in stores in line with business requirements and guidelines in collaborating with the Marketing Department to drive sales and brand visibility
- Coordinate and lead store openings by ensuring suppliers meet deadlines for IT systems, inventory, and communication infrastructure setup, while guiding merchandising teams to ensure the store is fully prepared for launch
- To oversee in-store training programs by managing placement schedules and collaborating with corporate teams to ensure staff readiness
- To drive compliance with HR standards by maintaining accurate employee documentation, contracts, and adherence to policies, procedures (including disciplinary and remuneration) and legal requirements
- To manage implementation of performance management, employee recognition and disciplinary processes to maintain operational excellence
- To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over corporate store operations
- To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives
Minimum requirements
Job Knowledge
- Financial analysis and budgeting.
- Planning and performance improvement strategies
- Store operations, merchandising, and supply chain
- Risk management
- Relevant labour legislation
- Performance management
- Project management
- Conflict handling
Job Related Skills
- Business Acumen.
- Planning and organising.
- Overseeing daily store operations.
- Drive businesses to deliver sustainable profits.
- Attention to detail.
- Problem-Solving and Decision-Making
- Project Management
Experience and Education
- 3-5 years’ experience in multi-site operations management or leadership role in a retail, beauty or food services industry focusing on franchising
- 3-5 years’ experience in financial analysis and managing budgets
- 2 years’ experience in leading store openings, coordinating suppliers, and managing merchandising teams
- 2–3-years people management experience
- 3-year bachelor’s degree/diploma in Business Management, Retail Management, or a related field
Competencies
- Deciding and Initiating Action
- Leading and Supervising
- Adhering to Principle and Values
- Analysing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you enthusiastic about making a positive impact on people's well-being? Do you strive for excellence in patient care and service delivery?
- Look no further! South Africa's leading Health, Beauty, and Wellness Retailer is thrilled to offer an exciting opportunity for a Pharmacist Intern at a Clicks Pharmacy. Join us in making a difference in the lives of our customers and community.
Job description
Job Purpose:
- We are looking for a passionate individual to provide top-notch pharmaceutical care and dispensary services in line with Clicks' way of working, Good Pharmacy Practice, and all things related to stock and financial management.
- You will be working under the guidance of the Pharmacy Manager (Responsible Pharmacist) to ensure the smooth operation of the pharmacy.
Key Performance Areas:
- Delivering exceptional pharmaceutical care, accurate dispensing, and providing valuable advice within the legal boundaries set by the South African Pharmacy Council (SAPC).
- Responsible for ensuring proper stock management, maintaining a clean and organized workspace, and handling administrative tasks efficiently.
- Play a key role in driving customer service initiatives, creating a memorable experience for our customers, and increasing club card participation.
- Partnering with the clinic and healthcare aisle, you will offer customers a comprehensive healthcare solution.
- Make our brand the go-to destination for health and beauty needs by embodying and promoting our company values.
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk, and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Planning and organising skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
Competencies required:
- Following instructions and procedures
- Delivering results and meeting customer expectations
- Planning and organising
- Coping with pressures and setbacks
- Entrepreneurial and commercial thinking
- Working with people
Desirable:
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirement
Experience:
Education and:
- Essential: Registered Pharmacist Intern with SAPC
- Completed B Pharm Qualification
Requirements:
go to method of application »
Introduction
- Are you enthusiastic about making a positive impact on people's well-being? Do you strive for excellence in patient care and service delivery?
- Look no further! South Africa's leading Health, Beauty, and Wellness Retailer is thrilled to offer an exciting opportunity for a Pharmacist Intern at a Clicks Pharmacy. Join us in making a difference in the lives of our customers and community.
Job description
Job Purpose:
- We are looking for a passionate individual to provide top-notch pharmaceutical care and dispensary services in line with Clicks' way of working, Good Pharmacy Practice, and all things related to stock and financial management.
- You will be working under the guidance of the Pharmacy Manager (Responsible Pharmacist) to ensure the smooth operation of the pharmacy.
Key Performance Areas:
- Delivering exceptional pharmaceutical care, accurate dispensing, and providing valuable advice within the legal boundaries set by the South African Pharmacy Council (SAPC).
- Responsible for ensuring proper stock management, maintaining a clean and organized workspace, and handling administrative tasks efficiently.
- Play a key role in driving customer service initiatives, creating a memorable experience for our customers, and increasing club card participation.
- Partnering with the clinic and healthcare aisle, you will offer customers a comprehensive healthcare solution.
- Make our brand the go-to destination for health and beauty needs by embodying and promoting our company values.
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk, and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Planning and organising skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
Competencies required:
- Following instructions and procedures
- Delivering results and meeting customer expectations
- Planning and organising
- Coping with pressures and setbacks
- Entrepreneurial and commercial thinking
- Working with people
Desirable:
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirement
Experience:
Education and:
- Essential: Registered Pharmacist Intern with SAPC
- Completed B Pharm Qualification
Requirements:
go to method of application »
Introduction
- We are looking to recruit a Category Manager for Colour Cosmetics to join the Beauty Division within Clicks. The successful candidate will will be based at Clicks Head Office in Cape Town and report to the Portfolio Manager.
Job description
Job Purpose:
- To develop and execute the category strategy in order to achieve and exceed the category financial targets through rapidly accelerating category depth, strengthen pricing strategy and driving private label and exclusive Brands thereby creating product differentiation and innovation to increase market share and profitability.
Job Objectives:
- To develop and implement a category plan for specific product ranges to ensure reduced cost of goods, optimise contract terms and increase income, assume responsibility of budget and revenue for category.
- To negotiate favourable trading terms and promotional spend (co-op), actively cultivate, develop and maintain vendor relationships and partnerships to ensure vendor performance and first to market with new product launches.
- To maintain relationships with existing suppliers and sourcing new suppliers for future products lines.
- To implement a plan that will achieve the Clicks' value proposition through price and promotion whilst achieving promotional sales targets.
- To translate the operating and financial plans into a balanced product assortment and visual on-shelf display to meet the customer’s needs
- To support the sourcing and development of private label products and exclusive brands thereby creating product differentiation, innovation and brand loyalty that will increase market share and profitability.
- To regularly review performance indicators, such as sales, margin and promo quantification, keeping the business updated on financial performance versus market and plan.
- To conduct range reviews, analyse consumer buying patterns, predict future trends and stay abreast with competitor activity.
- To work collaboratively with internal and external stakeholders, including marketing and Clubcard to ensure effective delivery of the operating plan.
- To support both the Merchandise and Graduate Development Programme by playing an active role in facilitating training sessions to embed sound procurement principles and commercial awareness.
Minimum requirements
Job Related Knowledge:
- Operating plan development
- Supplier relationship management
- Procurement and Supply Chain
- Business Objectives and Strategies
- Business Processes
- Retail Management
- Market trends and competitor analysis
- Understanding of supplier co-op negotiations and trading terms
- Financial planning and budgets
- Relevant legislation
- Sales Margin Management
Job Related Skills
- Strong Financial/Business acumen with a merchant mindset
- Strong negotiation skills
- Planning and organisational skills
- Ability to build strong supplier relationships
- Competency in all computer packages, i.e. Outlook,Excel, PowerPoint
- Verbal and written communication
- Problem solving and analytical thinking
- Strategic thinking and decision making
- Attention to detail
- Project management
- Training facilitation
Job Experience
- 4-6 years Category Management experience
- 2-3 years People Management experience
- Managing objectives
- Experience with local and global supplier networks
Education
- B Degree or Diploma in Retail, Purchasing Management or similar (Essential)
Competencies
- Deciding and Initiating Action
- Working with People
- Persuading and Influencing
- Analysing
- Learning and Researching
- Delivering Results & Meeting Customer Expectations
- Achieving Personal Work Goals and Objectives
- Entrepreneurial and Commercial Thinking
go to method of application »
Introduction
- Are you enthusiastic about making a positive impact on people's well-being? Do you strive for excellence in patient care and service delivery?
- Look no further! South Africa's leading Health, Beauty, and Wellness Retailer is thrilled to offer an exciting opportunity for a Pharmacist Intern at a Clicks Pharmacy. Join us in making a difference in the lives of our customers and community.
Job description
Job Purpose:
- We are looking for a passionate individual to provide top-notch pharmaceutical care and dispensary services in line with Clicks' way of working, Good Pharmacy Practice, and all things related to stock and financial management.
- You will be working under the guidance of the Pharmacy Manager (Responsible Pharmacist) to ensure the smooth operation of the pharmacy.
Key Performance Areas:
- Delivering exceptional pharmaceutical care, accurate dispensing, and providing valuable advice within the legal boundaries set by the South African Pharmacy Council (SAPC).
- Responsible for ensuring proper stock management, maintaining a clean and organized workspace, and handling administrative tasks efficiently.
- Play a key role in driving customer service initiatives, creating a memorable experience for our customers, and increasing club card participation.
- Partnering with the clinic and healthcare aisle, you will offer customers a comprehensive healthcare solution.
- Make our brand the go-to destination for health and beauty needs by embodying and promoting our company values.
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk, and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Planning and organising skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
Competencies required:
- Following instructions and procedures
- Delivering results and meeting customer expectations
- Planning and organising
- Coping with pressures and setbacks
- Entrepreneurial and commercial thinking
- Working with people
Desirable:
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirement
Experience:
Education and:
- Essential: Registered Pharmacist Intern with SAPC
- Completed B Pharm Qualification
Requirements:
go to method of application »
Introduction
- The main purpose of the job is to assist the store manager to plan, lead and direct the effective management of day to day operations of the store team in order to achieve operational excellence and business objectives as well as to act as store manager in the absence.
Job description
Job Objectives:
- To assist the Store Manager to ensure maximum profitability of the store by managing key financial indicators (sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
- To assist the Store Manager to deliver high standards of customer service consistently, through ensure adherence to the customer service principles.
- To assist the Store Manager to ensure effective people management, development and alignment in store in order to build capacity and meet staffing needs.
- To assist the Store Manager to drive and manage compliance to all in store processes, policies and procedures aligned to requirements.
- To be a role model for staff presenting the image and behaviour of management to which the company aspires through its values.
Minimum requirements
Qualifications and Experience:
- Matric/Grade 12 (essential).
- Business and/or Retail Management Diploma (desirable).
- 1 to 3 Years experience in a retail environment (essential).
Skills, Abilities and Job Related Knowledge:
- Managing service and performance.
- Basic retail industry principles.
- Selling and interpersonal skills.
- Interacting with customers.
- Stock Management.
- Communication and analytical skills.
- Literacy and numeracy skills.
- Conflict and dispute management skills.
- Managing, training and presenting to staff.
- Ability to speak English and preferably one other official language.
Essential Competencies:
- Deciding and Initiating Action.
- Leading and Supervising.
- Planning and Organising.
- Delivering Results and Meeting Customer Expectations.
- Adapting and Responding to Change.
- Coping with Pressures and Setbacks.
- Achieving Personal Work Goals and Objectives.
- Adhering to Principles and Values.
go to method of application »
Introduction
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Skills:
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
Desirable:
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
- Extensive people management experience of a large and diverse workforce
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Education:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)
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Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
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Introduction
- Introduction The Enterprise Architect provides strategic technology leadership, aligning business strategy with enterprise architecture across business, data, applications, integration, technology and security. The role establishes architecture practices, governs solution alignment and guides modernisation and transformation.
Job description
Strategy & Planning
- Align architecture roadmaps and technology investments with business priorities.
- Define target-state architectures and identify opportunities to simplify, standardise and modernise the technology landscape.
- Advise senior leadership on technology direction, risk and investment decisions.
Architecture Governance
- Establish and improve architecture governance, standards and controls.
- Guide Architecture Review Boards and review solution architectures for enterprise alignment.
- Manage architecture exceptions, technical risks and compliance.
Enterprise Architecture Development
- Develop and maintain capability models, architecture blueprints, reference architectures, standards and roadmaps.
- Maintain current- and future-state views for assigned business domains and capabilities.
Stakeholder Management
- Build effective relationships with business and technology leaders, architects, product owners and delivery teams.
- Lead architecture workshops, influence decisions and act as a trusted advisor.
Technology & Innovation
- Assess emerging technologies and lead evaluations or proofs of concept where appropriate.
- Guide modernisation across cloud, integration, platforms, data and AI.
Architecture Capability Development
- Improve architecture practices, methods, tools, measures and adoption.
- Mentor architects and technical leads and promote architectural thinking across teams.
Minimum requirements
Job Related Knowledge
- Broad enterprise architecture knowledge, with depth in at least one or two domains.
- Architecture frameworks and governance, preferably TOGAF.
- Business architecture, capability modelling and transformation planning.
- Data governance, MDM, analytics and AI/ML architecture.
- Application portfolio management, rationalisation and modern software architecture.
- API-first, event-driven, service-oriented and microservices integration.
- Cloud, infrastructure, DevOps, containers and platform engineering.
- Security architecture, identity, compliance, risk and controls.
- Architecture methods and tools, including UML, ArchiMate, Visio or Draw.io, EA repositories, Copilot/AI agents and Microsoft Office.
Job Experience
- 12 years in Information Technology, including 10 years across architecture, engineering, integration, data, infrastructure or cloud.
- 2 years in an architecture role such as Solution, Domain, Lead or Enterprise Architect.
- Experience defining architecture strategies, target states and roadmaps.
- Experience with architecture governance, portfolio assessment and large-scale transformation.
- Proven executive stakeholder engagement and influence.
Education & Certifications
- Bachelor's degree in Computer Science, Information Systems, Engineering or a related discipline.
- Postgraduate qualification is preferred.
- Practical implementation experience is essential. Relevant certifications such as TOGAF, Azure or AWS architecture, CISSP or DAMA/CDMP are advantageous.
Job Related Competencies
- Strategic thinking, enterprise perspective and business acumen.
- Architecture governance, technology strategy and roadmap development.
- Executive communication, influencing and negotiation.
- Stakeholder management, mentoring and change leadership.
- Analytical problem-solving, sound judgement, resilience and adaptability.
Key Success Measures
- Adoption of architecture governance and compliance with enterprise standards.
- Delivery of target-state roadmaps and measurable architecture maturity improvement.
- Reduction in duplication, technical debt and application portfolio risk.
- Effective enablement of strategic transformation and positive stakeholder outcomes.
go to method of application »
Introduction
- To promote and deliver professional, commercially viable and quality clinic services in compliance with South African Nursing Council regulations and company standards.
Job description
- Manage a commercially viable clinic in line with company guidelines
- Provide lifestyle management screening tests
- Conduct “Well Baby” clinics, including health immunisations and baby health monitoring
- Offer and provide reproductive health services
- Provide adult immunisations
- Provide Primary Health Care e.g. minor ailments and wound care
- Render a Phlebotomy Service
- Compile professional, stock and financial management reports
- Manage medical waste, ensure a safe environment and safety precautions are taken
- Manage adverse events and emergencies
- Counsel and advise patients on health information, weight management and refer patients to Pharmacists and other health professionals when appropriate
- Plan and implement “Health Days” and other projects
- Develop health professional networks
Minimum requirements
Qualifications and Experience:
- Registration as Professional Nurse
- 3 year diploma in nursing or the 4 year degree
- A minimum of 3 years practical experience in a broad range of nursing disciplines, preferably Community Health, Primary Health and Midwifery
- Unisolv and Allegra (preferable)
- MS Office (Word, Outlook, Excel)
Skills, Abilities and Job Related Knowledge:
- Ensures patient information is held securely, confidentially and accurately maintained on an electronic system
- Administration and reporting to ensure efficient running of the clinic as per company policy and processes
- Ensures payment for services received by ensuring controls in place and adhered to
- Manages, monitors and orders clinic services stock and equipment, along with prevention of loss and shrinkage and monitoring cold chain
- Financial and commercial acumen
- Ensures SANC registration and indemnity up to date
- Establishes locum network and arranges locums
- Implements and conducts self-audit tool
- Time management
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
- Commercial Awareness
Method of Application
Use the link(s) below to apply on company website.
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