Operational Support Analyst x2 at Momentum Metropolitan Holdings Limited

Role Purpose    

• Provide an effective and efficient technical support service to the administration team to ensure correctness and consistency in processes which includes queries and projects.

Requirements    

• Matric
• 5- 10 Years' retirement fund experience

Duties & Responsibilities    

• Take ownership of and manage all aspects of Section 14 processes at an employer level.
• Take ownership of and manage all aspects of Liquidation processes at an employer level.
• Contribute and ensure compliance to governance, relevant legislation, and risk mitigation strategies.
• Contribute to the design, implementation, and management of the reporting facility on service delivery.
• Co-ordination/ Ownership of various specialised projects assigned by management.
• Provide monthly reports to management, highlighting any issues and recommend actions to resolve concerns or problems related to this environment.
• Maintain a consistent service delivery to ensure client retention and satisfaction.
• Providing information related to Section 14 transfers- in to Admin for allocation.
• Providing information related to Section 14 transfers- out for claim processing.
• Ownership of the annual financial and valuation data review.
• Address audit and or actuary queries
• Ownership and management of Benefit statement and Projection statement process.
• Provide current templates to client engagement for approval and log changes requests with IT.
• Request data extract, checking all information and consulting with Admin Manager for final approval.
• Distribution of Benefit statement in accordance with Client Specification.
• Distribution of adhoc fund communication in conjunction with Client Engagement.

Competencies    

• Interpersonal and communication
• skills
• Analytical skills
• Attention to detail
• Accountability
• Time management

Closing Date    

• 2026/06/09