Operations Assistant at Hello Group

We are seeking a motivated and detail-oriented Operations Assistant to provide crucial support to our operations team. This role will involve a variety of tasks, including administrative duties, pricing management, customer support, vendor coordination, and assisting with app testing. As you will be shadowing the Operations Manager, this is an excellent opportunity for a young individual eager to learn and grow in a dynamic environment. If you thrive under pressure, enjoy solving problems, and are passionate about continuous self-improvement, we want to hear from you!

Duties and Responsibilities    

• Administrative Support: Assist with day-to-day administrative tasks such as data entry, scheduling, and document management.
• Pricing Management: Help with updating and maintaining pricing databases for grocery products, ensuring accuracy and timely adjustments.
• Customer Support: Respond to customer inquiries, resolve issues, and provide product or app support.
• App Testing & UAT Management: Assist with testing the company’s app, ensuring all features work as intended by executing test cases, logging issues, and verifying fixes in UAT (User Acceptance Testing) environments.

Vendor Management:

• Manage relationships with vendors, ensuring clear communication and timely resolution of issues.
• Oversee stock levels and coordinate with vendors to maintain inventory availability.
• Provide back-end support for vendor onboarding, contract management, and performance tracking.
• Reporting: Help with generating reports, tracking performance metrics, and providing insights based on operational and vendor data.

Minimum Requirements    
Experience:

• Prior experience in administrative or operations roles (preferably in retail or fintech) advantageous.
• Good customer service
• Basic understanding of app testing and UAT (training can be provided if necessary).
• Experience in vendor management, stock control, or inventory management is a plus.
• Foreign exchange knowledge

Skills:

• Strong organizational skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office, Excel, and CRM systems.
• Ability to multitask and prioritize duties efficiently.

Nice-to-Have:

• Experience in fintech or retail.
• Familiarity with pricing models in retail and inventory management systems.

Deadline:2nd July,2025