Operations Communications Manager (SA) at Capita

Job Description:

Key responsibilities (this is not an exhaustive list):

• Develop and deliver an internal communications strategy to support the SA business in achieving its strategic objectives.
• Develop and sustain excellent relationships with all key stakeholders in SA and the Divisional Communications Team.
• Provide communications support and strategic counsel to senior leaders of SA.
• Collaborate with key stakeholders to manage and contain reputational risks.
• Develop, manage and evaluate core communications channels to drive effective two-way communications and engagement, with an increased focus on digital channels.
• Build and coach a strong network of communications champions in all client areas to support localised communications and delivered in line with our style of communications (tone, branding etc.)
• Working with Operations, develop and deliver communications to colleagues in line with contractual client commitments, and best practice.
• Work closely with the divisional communications team to increase consistency of communications activity and sharing / adoption of best practice.
• Provide communications advice/suggestions to business units and stakeholders on communications and engagement initiatives and objectives.
• Tailor and deliver key Group and Divisional campaigns into SA.
• Manage communications budget
• Working with Capita Group PR, and the divisional comms team, manage local PR and social media support.
• Support in the development and maintenance of our brand, across all SA sites.

CAPITA VALUES

Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others.

Minimum Experience:

• Grade 12
• Degree or equivalent communications qualification (Preferred but not essential)
• 3 – 5 years’ experience in strategic communication with a track record of accomplishment of handling announcements, annual results, and crisis and incident management communications experience.
• Proven experience in managing cross-geography communications, an understanding of the full communication value chain and ability to develop media relations strategies and to make recommendation to Executive Leadership and Management
• Creative ability and able to inspire creative solutions from key stakeholders.
• Experience of establishing and managing traditional and digital communication channels
• Branding and campaign experience
• Experience in managing external suppliers to deliver to communications / branding briefs

Knowledge, skills, and abilities:

• Authority and confidence to effectively challenge and influence senior stakeholders
• Broad understanding of current and future communications, branding and engagement tools and techniques.
• Excellent verbal and written skills with the ability to write for a variety of media.
• Highly customer focused with the capability to work to tight deadlines in a changing and dynamic environment.
• Excellent communications planning skills.