Current Vacancies at Capita

Job Description:

Servicing our clients customers via email, webchat and voice through knowing just the right questions to ask to obtain relevant information and assist you in processing their information.

You will be meticulously checking facts and asking questions that will enable you to weigh up information and accurately capture client information.

You'll enjoy taking personal responsibility for your own workload, continually reorganizing and prioritizing to ensure our customers get the best service possible.

Your strong work ethic and even stronger customer focus will help to put yourself in our customer's shoes.

Full training will be provided.

• Handling incoming telephone calls, chats & emails
• Ability to sell, up sell, cross sell, and identify and offer alternative items for customers.
• First contact resolution
• Effective stakeholder management through following of the correct escalation or transfer processes.
• Manage the contact efficiently while maintaining a global standard of quality.
• Strive to meet and exceed customer experience whilst managing productivity and performance goals.
• Participate in all scheduled training and coaching sessions at pre-announced times.
• Fully cooperate with all monitoring and coaching activities to improve personal skills and performance results.

Minimum Requirements:

• Grade 12 Qualification
• 12 months consecutive Domestic (Local) Contact Center experience.
• 9 months consecutive International BPO experience
• Working in a retail campaign will be advantageous.
• Clear ITC record
• Clear Criminal record

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Network Engineer

• The Network Engineer supports the Capita Corporate networks; implements network systems and subsystems and associated hardware and software.

Key Performance Areas

• 24 x 7 support for network infrastructure
• Implementing & Management of Local Area network (LAN).
• Implementation & Management of Wide Area network (WAN).
• Proactive monitoring & management of Network infrastructure.
• Ensure Network uptime of the highest level.
• Respond to logged incidents and requests
• Implementation of changes as per change management policy.
• Liaison with 3rd party service centre and engineers as required
• Provide support for service backups
• Take part and document the annual Disaster Recovery procedure as directed by the DR Coordinator.
• Provide backup support for the network team members.
• Create and provide input to the following reports:
• Daily, Weekly & Monthly uptime reports.
• Capacity management reports and other team activity reports as requested by the Team Leader

Implementation & Management of Network & Security infrastructure.

• Responsible for Network fault diagnosis
• Ability to Manage the LAN Network using the latest Network devices Cisco 9500, 9300, 9200, 2960-X switches.
• Support a multi VRF environment.
• Support ASA, Palo Alto firewalls. VPN, IDS, IPS, NAT configurations.
• Demonstratable strong routing knowledge. MPLS, Dynamic routing, BGP ,IPSLA,
• Demonstratable strong switching knowledge. STP, Etherchannels, HSRP.
• Demonstratable strong wireless knowledge. Cisco and Unifi Wireless. 802.1x authentication.

Suggested Targets

• Accurate diagnosis of faults using appropriate toolsets and techniques
• Prompt resolution of Network faults to agreed SLA’s
• Adherence to agreed escalation processes
• Share knowledge to the benefit of both the team & the service
• To assist with periodic reviews of all network operating systems in order to ensure they fall in line with recommended vendor requirements.

Project Work

• Contribute to Network elements of infrastructure projects
• Implementation of Local Area Network (LAN) & Wide Area Network (WAN)
• Implementation of Firewalls.
• Setup of new office Network / Setup of new floor Network in existing office.

Technical Documentation

• Develop and maintain Network operations documentation to a quality standard.
• Maintain the site wise Network documentation.
• Maintain the Network inventory.
• Suggested Targets
• Production of documentation, evidence of adherence to standards and approval of documentation.

Minimum Requirements

Minimum Qualification:

• Matric
• Relevant Tertiary Qualification

Minimum Experience

• 3 to 5 years of enterprise network administration
• Valid CCNA certification ID Number.

Key Competencies

• Technology teams across Capita Group - Internal stakeholders and Support Functions
• Outsourcing partners, Contractors, Suppliers and Vendors
• Attention to detail
• Oral and written communication
• Strong troubleshooting skills
• Ability to work under pressure
• Flexibility and adapting to change
• Trustworthy and Honest – having access to customer finance information

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Job Description:

Key responsibilities (this is not an exhaustive list):

• Develop and deliver an internal communications strategy to support the SA business in achieving its strategic objectives.
• Develop and sustain excellent relationships with all key stakeholders in SA and the Divisional Communications Team.
• Provide communications support and strategic counsel to senior leaders of SA.
• Collaborate with key stakeholders to manage and contain reputational risks.
• Develop, manage and evaluate core communications channels to drive effective two-way communications and engagement, with an increased focus on digital channels.
• Build and coach a strong network of communications champions in all client areas to support localised communications and delivered in line with our style of communications (tone, branding etc.)
• Working with Operations, develop and deliver communications to colleagues in line with contractual client commitments, and best practice.
• Work closely with the divisional communications team to increase consistency of communications activity and sharing / adoption of best practice.
• Provide communications advice/suggestions to business units and stakeholders on communications and engagement initiatives and objectives.
• Tailor and deliver key Group and Divisional campaigns into SA.
• Manage communications budget
• Working with Capita Group PR, and the divisional comms team, manage local PR and social media support.
• Support in the development and maintenance of our brand, across all SA sites.

CAPITA VALUES

Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others.

Minimum Experience:

• Grade 12
• Degree or equivalent communications qualification (Preferred but not essential)
• 3 – 5 years’ experience in strategic communication with a track record of accomplishment of handling announcements, annual results, and crisis and incident management communications experience.
• Proven experience in managing cross-geography communications, an understanding of the full communication value chain and ability to develop media relations strategies and to make recommendation to Executive Leadership and Management
• Creative ability and able to inspire creative solutions from key stakeholders.
• Experience of establishing and managing traditional and digital communication channels
• Branding and campaign experience
• Experience in managing external suppliers to deliver to communications / branding briefs

Knowledge, skills, and abilities:

• Authority and confidence to effectively challenge and influence senior stakeholders
• Broad understanding of current and future communications, branding and engagement tools and techniques.
• Excellent verbal and written skills with the ability to write for a variety of media.
• Highly customer focused with the capability to work to tight deadlines in a changing and dynamic environment.
• Excellent communications planning skills.