Operations & E-Commerce Assistant at Hire Resolve

About the Role

• Our client in the Retail industry is looking for a bright, organized, and detail-oriented person to support the day-to-day operations of their business. This is a varied, hands-on role covering general office administration, e-commerce, retail support, and task coordination. You do not need previous experience in all of the specific systems, as full training will be provided for the right candidate. What matters most is that you are comfortable with computers, learn quickly, pay close attention to detail, and follow tasks through to completion.

Key Responsibilities

• Office, Admin & Team Support: Handle general business administration, coordinate office supplies and service providers, source supplier quotes, keep digital files and shared drives organized, and support the wider team during busy periods.
• Task Coordination (ClickUp): Maintain and organize the office ClickUp system, follow up on outstanding tasks, check for clear owners and due dates, chase overdue items, and maintain recurring workflows.
• E-Commerce & Product Administration: Maintain Shopify and Takealot listings, handle routine website updates (product info, metafields, redirects), assist with annual new-range uploads, and properly file/distribute product images.
• Retail Customer Administration: Complete listing and product-information forms for key retail customers, accurately allocate and check barcodes, prepare image packs, and assist with retailer distribution-centre bookings.
• Catalogue & Photography Coordination: Coordinate files with designers and photographers, manage catalogue versions, coordinate printing quotes and delivery, and distribute final image sets.
• Customer Service & Repairs Support: Provide basic backup customer service during absences or peak seasons, and maintain accurate repairs data and reporting.
• Logistics & Additional Support (Post-Training): Once comfortable with core duties, you will expand into routine logistics administration, such as preparing clearing/freight forms, assembling shipment documents, updating ETAs, booking couriers, and assisting with packing-plan documentation.

Requirements & What We Are Looking For

• Computer Fluency: Strong digital and problem-solving abilities, with a solid understanding of files, folders, shared drives, and browser-based systems. NON-NEGOTIABLE
• Attention to Detail: Excellent accuracy, highly organized, and capable of managing many small tasks without losing track.
• Drive & Follow-Through: Proactive, quick learner who is comfortable being trained on unfamiliar systems and independently figuring out straightforward problems.
• Communication: Clear and professional verbal and written communication skills for interacting with customers, retail head offices, suppliers, and service providers.
• Team Player: Reliable, collaborative, and willing to handle both routine administrative work and project work.
• Availability: Able to work full-time from The office (Monday to Friday).
• Note: A degree is not required, and previous experience is useful but not essential.