Operations Integration Solutions Specialist - 6 Month Contract at RMB - Rand Merchant Bank

• This role entails providing advanced production support for client integration issues, with a focus on complex, high-impact incidents. Acting as an escalation point and specialist within the team, collaborating with IT, Operations, Channel and Product teams to ensure seamless client service and effective issue resolution across channels and products.

Are you someone who can:

• Lead resolution of complex client integration issues, managing escalations and ensuring client needs are met.
• Conduct root cause analysis and recommend solutions for recurring and high-impact integration issues.
• Develop a thorough understanding of client systems to troubleshoot multi-dimensional issues.
• Engage with IT, Channel and Product teams to adapt solutions for integration workflows.
• Analyse incident trends to identify patterns, recommending proactive measures.
• Communicate directly with clients for high-priority issues, providing transparent updates and managing expectations.
• Collaborate with line management to develop playbooks and response protocols for complex incidents.
• Contribute to technical adjustments in systems, in collaboration with IT and Product teams.
• Track and report on resolution timelines, providing feedback on efficiency and client satisfaction.
• Document technical knowledge to expand the team’s resources on common integration issues.
• Coordinate cross-functional discussions to address complex client requests and determine viable solutions.
• Ensure compliance with established procedures and regulations in incident handling.
• Participate in post-incident review sessions, offering insights to refine response processes.
• Actively contribute to team meetings, sharing insights and fostering a collaborative environment.
• Drive a high-performance culture by meeting or exceeding incident resolution metrics.
• Encourage innovation by suggesting improvements to integration support methods and tools.
• Identify risk factors in production workflows and escalate promptly to maintain service stability.
• Foster a client-focused mindset, emphasising the importance of timely and effective communication.

You will be an ideal candidate if you have:

• A Bachelor’s degree in Business, Information Systems, or a related field or an Honour’s degree in Business, Information Systems, or a related field.
• 3 to 5 years’ experience in a similar environment.
• Experience in client support, operations, or integration roles, preferably in financial services.
• Previous experience working with APIs, Trade and Working Capital Products or Transactional Banking Products
• Knowledge of production support and incident management.
• Proficiency in integration support processes, with strong troubleshooting skills.
• Excellent communication skills, both with clients and internal teams.

Deadline:5th February,2026