Operations Manager at Bluespec Holdings

Description

• Ensure the smooth running of the (designated area) Branch, maintain existing relationships with Service Providers and customers, and elicit new, cost effective Service Providers who meet Group Standards
• Ensure monthly production targets are met
• Contain workshop losses between departments
• Ensure salary costs are within budget with minimum use of overtime
• Ensure COS% on each job is optimal
• Confirm 100% accuracy on all final costings including additionals charged for
• Ensure achievement of daily conversion targets
• Ensure achievement of COS% on tow ins per quote and weighted average monthly
• Ensure that quotes prepared are profitable, accurate and fully  completed optimising labour and minimising additionals
•  Ensure assessments are done correctly and minimising costs
• Identify new insurance companies and broker networks in order to position and enhance services, benefits and value adding initiatives to all parties
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• Ensure workloads for all branches are met
• Ensure that the Group and respective MBR’s receive an adequate share of the insurer/brokers authorised repair work
• Ensure the quality of work done is according to manufacturer’s standards
• Ensure Health and Safety  measures are adhered to at all times
• Ensure company equipment and machinery is maintained and serviced
• Ensure that all files contain the necessary documentation to be compliant with Insurers and Manufacturers audits
• Ensure Group and Insurance SLA’s are adhered to in final costings
• Ensure quotations are compliant with relevant insurers SLA’s
• Ensure accuracy on vehicle details (parts, model, price etc.)
• Ensure special instructions form client/insurer is adhered to
• Ensure proficiency in all industry and Company quoting ( Audatex, TMS etc)
• Remain up to date on changes in insurance requirements and protocols 
• Be familiar with current insurance industry legislation, and keep abreast of new developments
• Follow up and respond to escalations within 24 hours 
• Facilitate the communication and priority resolution of repair issues between parties 
• Initiate continuous and regular contact with insurers and brokers and manufacturers to evaluate their expectations and ability to meet client service deliverables
• Ensure that Group benchmark CSI targets are met
• With assistance from HR, recruit competent, high performance staff 
• Contribute to developing an enabling culture, and high staff retention through mentoring 
• Drive performance management throughout the year
• Provide training and development to ensure successionConduct annual performance appraisals

Requirements

• Motor industry, Insurance experience
• Matric
• Chartered Accountant and/or Engineer
• Microsoft suite – intermediate
• Online system