Operations Manager - Cape Town at Allan Gray Proprietary Limited

Objectives of Role

• Oversee the AGGPSA operating model, encompassing processes, systems, and job architecture.
• Collaborate with the CEO and HR business partner to promote a positive organisational culture.
• Strategically plan and execute initiatives aligned with the company's overarching goals.
• Champion initiatives that foster long-term operational excellence.
• Lead operational planning and support the head of finance in the budgeting process.
• Define, manage, and report on operational performance metrics to achieve targets and reduce costs and errors.
• Develop and implement effective reporting and governance frameworks in collaboration with stakeholders.
• Implement quality assurance protocols and continually enhance organizational processes and systems.
• Manage the organisation's workforce planning framework in partnership with HR to optimise talent initiatives.
• Oversee IT architecture to ensure effective IT operations.
• Facilitate collaboration among teams to promote knowledge sharing and cross-functional learning.
• Maintain open communication with management, staff, and vendors to ensure integrated operations.
• Ensure operational activities adhere to defined timelines and budgets.

Experience and Qualifications

Minimum Qualification:

• Bachelor's or postgraduate degree in operations management, business administration, or a related field.

Minimum Experience:

• Minimum of 5 years demonstrated experience in a leadership role within operations management.
• Proficient in overseeing IT operations, processes, systems, and application management.
• Experienced in leading Project and Change Management initiatives.
• Proven ability to collaborate effectively with cross-functional teams and oversee vendor relationships.
• Strong expertise in budget development and management.
• Proficient in utilizing Microsoft Excel and conducting Process Modeling.

Competencies

• Excellent verbal and written communication skills
• Strong problem-solving and diagnostic abilities
• Ability to think strategically while appreciating detail
• Enthusiastic collaborator with a results-oriented mindset
• Structured approach to executing work with a strong sense of accountability
• Ability to manage multiple assignments effectively
• Effective soft influencing skills, coaching, and knowledge-sharing abilities
• Strong time management skills