Operations Manager: Change - Northern Suburbs (Cape) at Curo Funds Service

Role purpose

• Responsible for overseeing and leading the Junior/Intermediate Change Analysts of the Change team by integrating change management activities with other project processes. 
• Provide assistance and support with the team’s planning on various change requests/projects and provide direction where needed.

Specific Duties include but are not limited to: 

• To implement and measure the change metrics by monitoring the change dashboard and producing monthly stats/KPI’s (FreshWorks Project).
• To monitor and evaluate the team’s progress and provide guidance and support to the team where they identify issues or problems.
• To facilitate and support the team with difficult situations/conversations, with internal teams and managers, external asset managers, clients, vendors, counterparties, CSDP’s, JSE and Strate when needed.
• Responsible for maintaining policies, procedures and risks associated with change. 
• Review CURO team and Client strategies at the beginning of each year, to ensure alignment.
• Review and provide input on Client SLA’s frequently.  
• Ensure Client costing on development aligns with CURO principals and standard rate card.  
• Responsible for setting annual team and individual objectives and annual salary review process.
• Facilitate weekly team meetings to provide organisational updates and encourage team engagement.
• Facilitating weekly individual meetings to check in (personal) and track performance and identify development areas.
• Attend Due Diligence and General Client meetings when required
• Effectively manage the team leave planner and ensure staff cover to deliver on objectives.
• Provide regular feedback to the Senior Manager on the team’s current focus, progression on deadlines and individual development and highlight any challenges and risk areas.
• Ad hoc duties: provide ongoing support to the team related to client engagement.
• Work with Human Resources to recruit and place required staff. 
• Participate in monthly Induction to provide team overview to new employees.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities

Requirements

Education & Experience

• Bachelor’s degree in Commerce (Accounting preferred)
• Diploma or course in SA Financial Market Instruments will be an advantage
• 5 - 7 years’ experience in the financial services industry, with at least 3-5 years at a management level.
• Understanding of risk and techniques to manage risk within teams
• Understanding of processes and controls and the knowledge of how to improve these.
• Understanding of end-to-end processes across the business.
• Individual who can use initiative and take ownership of issues/problems.
• Highly developed analytical, technical and problem-solving skills
• Strong organizational and interpersonal skills.
• Proficiency in Excel, Word and PowerPoint.
• Clear communicator (verbal & written).
• Proven ability to be a team player as well as an individual contributor.
• Have the ability to work under pressure.
• Strong attention to detail, control and risk orientated.
• Ability to apply judgement and prioritize tasks.
• Ability to manage and train staff.
• High degree of professionalism, ethics and integrity.
• Knowledge of various systems ie. Accurate, Banking, Hiport, Connex, CTM, Interface and Finswitch will be an advantage.