Operations Manager - Choicecollect - Homechoice - Northern Cape at HomeChoice Holdings Limited

Overseeing the fulfillment process for the ChoiceCollect Channel. Work closely with the couriers and delivery partners in the ChoiceCollect channel to ensure the efficiency of the channel is optimized and grown into company expectations.

What you will love doing in this role

Efficient administrative and general management:

• Develop, monitor, and refine operational and administrative processes to improve overall efficiencies and meet business and productivity standards and timelines 
• Manage the expense from ChoiceCollect operations for all required channels.
• Manage the outputs from warehouse efficiencies related to console rates.
• Ensure all cost efficiencies are aligned with budgets and forecasts.
• Frequently liaise with service providers to ensure and manage the best practices, operational reviews on service offerings, and agreed-on service level agreements 
• Manage and oversee the accurate reconciliation and timeous payment of all financial documentation 
• Conceptualize, implement, and manage all service level agreements within Choice Collect functional units and deliver accordingly 
• Standardise, document, implement and manage the key performance indicators across the whole operation to improve system and process efficiencies

Audit: 

• Responsible to ensure that the relevant policies, procedures, and processes are in place and are continuously monitored for the effective management of fulfillment portfolios

TMS engagement and integration:

• Ensure the successful implementation of the TMS and related system in the operational areas to ensure appropriate functionality, business benefit, and optimum use of the system
• Translate business requirements (BRS) into functional and/or detailed design specifications
• Responsible to develop process, data, and integration models to ensure efficient system flow throughout the network
• Manage the testing and deployment phase to ensure the correct implementation of functional system changes 
• Continuously question and identify opportunities and manage the implementation of enhancements and configuration changes while staying well within budget and timelines
• Develop all process documentation and process mapping to support the implementation, maintenance and management of the TMS system

Systems and processes:

• Ensure and drive financial planning, forecasting, and business management processes to maximize profitability and turnover times
• Reassess current systems and processes and propose enhancements for optimization in the area
• Benchmark current systems and processes against competitors locally and internationally to ensure best practices and drive innovation to enhance productivity, effectiveness, and efficiency
• Effectively monitor the use and efficiency of all resources and analyze on a continuous basis to ensure the best operational utilization and application 
• Investigate, identify, and build key variables into all analysis and forecasting models to ensure accurate feedback to the business and operations 
• Continuously test and monitor systems and processes within the fulfillment environment
• Manage, document, and report on the time 
• Identify, track, resolve and mitigate operational risks

Analysis and reporting:

• Compile and issue standard daily, weekly, and monthly reports according to business needs and requirements timeously 
• Generate and issue ad hoc reports through data mining analysis to provide management with key statistics and trends identified and provide recommendations to act accordingly 
• Continuously analyze trends related to despatched and returned items across various despatch methods. Work closely with GR forums to reduce the impact of GR’s on NSV targets
• Ensure a stable working solution and/or service that meets the customer's delivery requirements by implementing necessary quality control processes
• Monitor and report on the delivery timing performance for both the post office as well as home delivery service providers

Project Management: 

• Ensure that projects are executed according to the HomeChoice project methodology 
• Research, investigate, and implement all ad hoc projects to improve the overall system, processes, costs, and timeline efficiencies as required by the business.

Requirements

Qualifications & Accreditations

Minimum (Required)

• Grade 12
• Bachelors Degree

Experience & Skills

• Minimum of 5 years experience in Logistics 
• Strong Analytical Skills

Attributes:

• Ability to understand complex technical information, and translate this information into relevant business terms and concepts
• Capable of developing clear and up-to-date procedural processes
• Possess strong analytical and problem-solving skills
• Excellent customer interface skills
• Excellent communication skills
• Ability to think strategically
• Ability to work under pressure

Behaviors:

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

play as a team

• Be helpful
• Be inclusive
• Find the fun