Operations Officer :Cleaning at University of the Witwatersrand

    Purpose: 

• To take delegated responsibility for operational and/or contractual requirements of, and relationship between the University and its service providers, in various areas

Brief Description        
Key responsibilities include the following:

•     Invoice Administration 
•     Source quotations from Service Providers 
•     Generate quotations as and when required 
•     Monitor actual expenditure against the budget
•     Effective handling of clients’ requests and complaints 
•     Call Logging 
•     Customer Complaints
•     Escalation of unresolved complaints to management 
•     Communication of all Cleaning related schedules to all customers
•     Leave Administration 
•     Overtime Administration 
•     Attendance Register Administration 
•     Stores Administration 
•     Services malfunction reporting 
•     Liaise with Service Providers to update stock catalogues
•     Taking meeting minutes
•     Keeping abreast with Industry Trends and Best Practic
•     Assist with any administrative duties as per instructions/based on operational needs 
•     Bookings of ad hoc services needed by the division
•     Keeping abreast with Industry Trends and Best Practice

Requirements:

•     Grade 12/ NQF4
•     Certificate in Operations/Business Related Qualification
•     Basic Finance Qualification will be advantageous

Licenses:

•     Valid driver’s license

Required years of related experience:

•     3-5 years Administrative Experience

Technical Competencies: 

•     MS Office 
•     Basic Financial Skills

Competencies (Knowledge, skills and behavior)

•     Communication Skills 
•     Customer Focus 
•     Relationship Building 
•     Deadline Driven 
•     Judgement 
•     Decision Making Skills
•     Result Orientation

Compliance/Statutory Requirements (Knowledge, Understanding and or training)

•     Occupational Health and Safety Act (OHSA)
•     NEMA 
•     Any other relevant Legislation