Operations Risk Admin Manager at Ackermans

Job Description

• Are you ready to take on a challenging and rewarding role? We have an exciting opportunity for you at our Support Centre in Kuilsriver as an Operations Risk Admin Manager. In this role, you will be responsible for delivering a consistent and comprehensive service to the Operations Teams within Ackermans, focusing on Operational Risk, Security, Safety, and Loss Prevention.
• Your efforts will be key in supporting the achievement of strategic business goals and ensuring high standards of Operational governance, as well as compliance with laws, regulations, and acts.
• If you are passionate about protecting the organisation's assets, ensuring compliance, and mitigating risks in a dynamic retail environment, we encourage you to apply.

KNOWLEDGE REQUIRED:

• Labour Law (Basic conditions of employment, Labour Relations act, OHASA act)
• Trade and Industry (Consumer Protection Act) 
• Store systems and processes (Trilogy – Process, Admin, Risk = System)
• OHASA act
• Project management
• Store management
• Financial Management

SKILLS REQUIRED:

• Communication (Verbal & Written)
• Attention to detail
• Observation skills
• Analytical skills
• Computer literate
• Investigation and process skills
• Negotiation skills

COMPENTENCIES:

• Leading and Supervising
• Deciding and initiating action
• Working with people
• Persuading and influencing
• Communicating (verbal and other)
• Apply expertise and technology
• Planning and organizing
• Delivering results and meeting customer expectation
• Analyzing
• Coping with pressure and setbacks
• Adapting and responding to change
• Achievement of personal goals
• Confidentiality
• Integrity & honesty

EXPERIENCE:

Essential:

• Minimum 6 years retail experience of which 3 years in a senior operations capacity.
• Understanding of the Criminal procedure 
• IR processes
• Understanding of Processes, Systems and SOP’s

Preferred:

• Forensic investigation methods around systems and procedures.
• Criminal investigation methodologies

QUALIFICATIONS:

Essential:

• Retail Management Diploma
• Business School/ University programs in Risk and Loss Prevention/ Forensics

Preferred:

• Three-year Diploma/ Degree Labour Law/ Criminal Law

KEY RESPONSIBILITIES:

Deliver on Operational Risk, Security/ Safety and Loss prevention strategy:

• Research and Formulation
• Communication and obtain buy in with all Stakeholders
• Implementation (Internal/ External)

Operational Governance: Management of Operational Risk (Statistical and Analysis Reports) and Loss Prevention

• Admin
  • § Percentage improvement on audit results
• Risk Compliance
  • § Percentage unit loss improvement on shrinkage results
  • § Stockloss low budget
• Incident investigation and prevention planning
  • § Stores
  • § Support Centre
• OHASA legislation and compliance and management reporting

Loss prevention methods

• Research and development aligned with operations business plans and activities - approved

Management

• Financial Management
  • Year-to-date expense is managed within budget
• Stakeholder Management/ Customer Focus
  • Customer Focus
  • External (Suppliers)
• Talent Management
  • Resourcing
  • Rolling Annual Turnover
  • Diversity
  • Performance
  • Talent Review & Succession Planning
  • Employee Engagement