Vacant Job Positions at Ackermans

Job Description
We are on the lookout for a Salesforce Journey Builder to:

• Serve as a subject matter expert in the Salesforce Marketing Cloud, enabling an optimal user experience for all stakeholders by developing, creating and implementing customer journeys and driving engagement and revenue. 
• Build, test & optimize multi-channel campaigns (email, SMS, push notifications, social media, etc.). 
• Create & implement personalized messaging across multiple channels. 
• Drive business objects (Merchandise SBUs/Commercial) and design campaign journeys.

Key Responsibilities: 

Marketing Cloud Utilization

• Utilize Marketing Cloud tools and scripting language where needed to deliver dynamic and personalized content through various digital communication channels.
• Understanding of data and the data flows in and out of Marketing Cloud.
• Data management across the Marketing Cloud Studios – Email Studio, Mobile Studio, Ad Studio, and Contact Builder

Template Development and Optimization

• Utilize HTML, AMPscript, SQL, and/or CSS to develop customized and optimized email and SMS templates.
• Implement innovative designs and solutions, including mobile-responsive designs, to enhance the visual appeal and usability of assets.
• Design, build, and refine email communications that align with internal and external digital campaigns and meet ongoing business requests.

Quality Assurance (QA) 

• Perform QA testing to ensure proper functionality of automations, landing pages, journey setups.
• Perform QA testing to ensure proper functionality of email dynamic content across various email clients.

Performance Measurement and Enhancement 

• Measure and enhance performance characteristics such as open rates, click-through rates, and content engagement using A/B testing and other methods

Campaign Execution

• Creation and manipulation of data to deliver personalized and segmented campaigns.
• Support the tagging of marketing URLs using Google Analytics, utilizing URL shortening utilities for promotion within digital communications

Advice and Collaboration

• Provide advisory support on industry best practices and standards related to email marketing, considering business and customer needs.
• Collaborate with cross-functional teams to coordinate featured assets and content for effective integration into email campaigns

Experience: 

• Minimum of 5 years’ experience in email marketing / digital design with a marketing technology platform required.
• Enterprise-level experience with Salesforce.com and Salesforce Marketing Cloud
• Salesforce Marketing Cloud email certification

Qualification:

• A completed 3-year diploma OR bachelor's degree, preferably in Marketing OR Communications OR related field

Knowledge:

• Intermediate knowledge of HTML, AMP Script and SQL.
• Retail industry knowledge an advantage.
• Strong understanding of testing, analysis and optimization, targeting, segmentation and personalization

Skills:

• Sound analytical & problem-solving skills
• Ability to influence and collaborate across all levels of the business with regards to customer centric marketing concepts and best practices.
• Stakeholder management and very strong interpersonal skills
• Effective conflict management and assertiveness skills
• Strong planning and organizing skills while being flexible and agile
• Meticulous attention to detail
• Effective communication skills
• Be resilient 
• Take iniative
• Innovative and solution-orientated 

Technical Skills 

• Execution of Automation
• Journey Flows
• CDP Data Management
• Other digital communications initiatives using Salesforce Marketing Cloud

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Job Description

• Are you ready to take on a challenging and rewarding role? We have an exciting opportunity for you at our Support Centre in Kuilsriver as an Operations Risk Admin Manager. In this role, you will be responsible for delivering a consistent and comprehensive service to the Operations Teams within Ackermans, focusing on Operational Risk, Security, Safety, and Loss Prevention.
• Your efforts will be key in supporting the achievement of strategic business goals and ensuring high standards of Operational governance, as well as compliance with laws, regulations, and acts.
• If you are passionate about protecting the organisation's assets, ensuring compliance, and mitigating risks in a dynamic retail environment, we encourage you to apply.

KNOWLEDGE REQUIRED:

• Labour Law (Basic conditions of employment, Labour Relations act, OHASA act)
• Trade and Industry (Consumer Protection Act) 
• Store systems and processes (Trilogy – Process, Admin, Risk = System)
• OHASA act
• Project management
• Store management
• Financial Management

SKILLS REQUIRED:

• Communication (Verbal & Written)
• Attention to detail
• Observation skills
• Analytical skills
• Computer literate
• Investigation and process skills
• Negotiation skills

COMPENTENCIES:

• Leading and Supervising
• Deciding and initiating action
• Working with people
• Persuading and influencing
• Communicating (verbal and other)
• Apply expertise and technology
• Planning and organizing
• Delivering results and meeting customer expectation
• Analyzing
• Coping with pressure and setbacks
• Adapting and responding to change
• Achievement of personal goals
• Confidentiality
• Integrity & honesty

EXPERIENCE:

Essential:

• Minimum 6 years retail experience of which 3 years in a senior operations capacity.
• Understanding of the Criminal procedure 
• IR processes
• Understanding of Processes, Systems and SOP’s

Preferred:

• Forensic investigation methods around systems and procedures.
• Criminal investigation methodologies

QUALIFICATIONS:

Essential:

• Retail Management Diploma
• Business School/ University programs in Risk and Loss Prevention/ Forensics

Preferred:

• Three-year Diploma/ Degree Labour Law/ Criminal Law

KEY RESPONSIBILITIES:

Deliver on Operational Risk, Security/ Safety and Loss prevention strategy:

• Research and Formulation
• Communication and obtain buy in with all Stakeholders
• Implementation (Internal/ External)

Operational Governance: Management of Operational Risk (Statistical and Analysis Reports) and Loss Prevention

• Admin
  • § Percentage improvement on audit results
• Risk Compliance
  • § Percentage unit loss improvement on shrinkage results
  • § Stockloss low budget
• Incident investigation and prevention planning
  • § Stores
  • § Support Centre
• OHASA legislation and compliance and management reporting

Loss prevention methods

• Research and development aligned with operations business plans and activities - approved

Management

• Financial Management
  • Year-to-date expense is managed within budget
• Stakeholder Management/ Customer Focus
  • Customer Focus
  • External (Suppliers)
• Talent Management
  • Resourcing
  • Rolling Annual Turnover
  • Diversity
  • Performance
  • Talent Review & Succession Planning
  • Employee Engagement

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Job Description

We are seeking a dynamic Marketeer to execute the promotional calendar from end to end according to guidelines, timelines, specifications and within budget on all the relevant platforms, as well as implement Post Campaign Analysis on all campaigns.

We're a fully in-office team, based at our Support Centre in Kuils River, Cape Town.

So, what will you do? 

Advertising Operational Plan

• Execution of the Advertising operational plan (ATL, DM, PR, BTL, Digital)
• Compliance with CI, media specifications and budget

Marketing Process

•  Provide input into, continuous improvement to the marketing process-promotional grid, critical path to post campaign analysis (media, shoots, samples etc.) and executing on it.

Compiling, analysis and/or interpretation of the:

• Compile post campaign Analysis
• Campaign administration and all relevant administration
• Input into Seasonal Brand review

Marketing Strategy focused initiatives

• Competitions, budgets, engagement initiatives, new store openings, innovations

Management

• Expense Management
• Stakeholder management

What experience and qualification is required?

• A minimum of 3 year's relevant marketing experience gained in a marketing/ advertising/ agency environment.
• Demonstrate innovative and creative thinking
• Demonstrate clear understanding of all marketing platforms (ATL, BTL, Digital platforms, PR, Direct Marketing & Paid Media)
• Ability to persuade and influence both internal and external stakeholders
• Strong relationship management and negotiation skills
• Knowledge on budget reporting
• Ability to work well under pressure and deliver to aggressive deadlines, incl. problem solving
• Experience in campaign shoots, Event management and creative directing
• Strong written and verbal communication at all levels of organisation
• Retail experience
• A Degree/National Diploma in marketing/advertising or an equivalent qualification

KNOWLEDGE required:

• A working knowledge of the media terminology and the understanding thereof
• Marketing background
• Good verbal communication skills
• Good organisational and administrative skills
• Commercial awareness

SKILLS required:

• Latest Microsoft applications including advanced Excel and Powerpoint competency
• Excellent interpersonal, people management, team management & leadership skills
• Ability to evaluate research, market conditions, competitor data and implement marketing plan alterations as needed
• The ability to work independently, as well as be a team player
• Great written communication skills
• Good numerical & analytical skills
• A passion for retail & the fashion environment
• The ability to multi-task in a fast-paced environment
• A calm attitude under pressure
• The ability to work independently
• The ability to take own initiative
• A high level of attention