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  • Posted: Aug 19, 2021
    Deadline: Not specified
  • DiDi Global Inc. (NYSE: DIDI) is the world’s leading mobility technology platform. It offers a wide range of app-based services across Asia-Pacific, Latin America and Africa, as well as in Central Asia and Russia, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-ci...
    Read more about this company


    Operations Specialist

    About the role:


    As part of this team you will partake in initiatives that have direct impact on millions of rides happening on the platform every single week.


    You will put into practice the work we do to move the world a few steps forward to make a better journey for our customer and community. From Day 1. Operations team members are hands-on, collaborating with teams across the company to derive success.


    Duties and responsibilities:

      • Develop a deep understanding of our rider and driver base, products, services and programs, and drive the growth from supply and demand, with multiple channel and tools.

      • Contribute to the development of our customer strategy, new products and services.

      • Develop the experimentation and implementation plan for new launches/ roll-outs or continuous engage with drivers and riders.

      • Work with cross-functional partners and global teams to manage projects see through the execution of business priorities.

    In this role you will drive key business priorities such as:

      • Increasing rider/driver acquisition and engagement

      • Enhance service quality, compliance and safety

      • Optimise existing policies and processes to generate growth and minimise risk.

    Key requirements:

      • 2-3 years’ experience in ride sharing, food delivery, strategy consulting or other professional services with a proven track record in using data to drive business decisions

      • Strong sense and knowledge of growth, including acquisition, retention, engagement with different channels including: paid performance, EDM, CRM and coupons etc.

      • Demonstrable ability to organise, plan and prioritise assignments within multiple projects

      • Experience dealing with complex data sets to derive insights that drive solutions

      • Distinctive problem-solving - ability informed by data-driven insights and solutions

      • Excellent communication skills (verbal and written) with the ability to translate data into actionable insights

    Desired candidate:

      • We’re looking for someone who has the following experience:

      • Implementing processes at scale and enhancing process optimisation

      • Creative problem solver who will drive innovative solutions

      • Ethical and resilient characteristic who embodies optimism and a positive mentality

      • Emotional intelligence and adaptability to work in a fast paced and diverse environment 

    Method of Application

    Interested and qualified? Go to DiDi on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at DiDi Back To Home

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