Operations Specialist at DiDi

About the role:

As part of this team you will partake in initiatives that have direct impact on millions of rides happening on the platform every single week.

You will put into practice the work we do to move the world a few steps forward to make a better journey for our customer and community. From Day 1. Operations team members are hands-on, collaborating with teams across the company to derive success.

Duties and responsibilities:

• • Develop a deep understanding of our rider and driver base, products, services and programs, and drive the growth from supply and demand, with multiple channel and tools.

  • Contribute to the development of our customer strategy, new products and services.

  • Develop the experimentation and implementation plan for new launches/ roll-outs or continuous engage with drivers and riders.

  • Work with cross-functional partners and global teams to manage projects see through the execution of business priorities.

In this role you will drive key business priorities such as:

• • Increasing rider/driver acquisition and engagement

  • Enhance service quality, compliance and safety

  • Optimise existing policies and processes to generate growth and minimise risk.

Key requirements:

• • 2-3 years’ experience in ride sharing, food delivery, strategy consulting or other professional services with a proven track record in using data to drive business decisions

  • Strong sense and knowledge of growth, including acquisition, retention, engagement with different channels including: paid performance, EDM, CRM and coupons etc.

  • Demonstrable ability to organise, plan and prioritise assignments within multiple projects

  • Experience dealing with complex data sets to derive insights that drive solutions

  • Distinctive problem-solving - ability informed by data-driven insights and solutions

  • Excellent communication skills (verbal and written) with the ability to translate data into actionable insights

Desired candidate:

• • We’re looking for someone who has the following experience:

  • Implementing processes at scale and enhancing process optimisation

  • Creative problem solver who will drive innovative solutions

  • Ethical and resilient characteristic who embodies optimism and a positive mentality

  • Emotional intelligence and adaptability to work in a fast paced and diverse environment