Operations Support Specialist - DBN at BET Software

We Want You:

BET Software is searching for an Operations Support Specialist to join our dynamic team in Durban. This isn't just a job; it's an opportunity to be at the forefront of ensuring smooth and flawless operations for our esteemed gambling company clients. Picture yourself as the technical wizard who thrives on troubleshooting challenges, ensuring software systems run like clockwork, and proactively identifying avenues for enhancement. Collaborate closely with our ingenious software development teams and the crème de la crème of gambling companies, making every day a seamless and efficient operational journey. If you're ready to embark on an exciting career where your expertise will shine, apply now!

You Bring:
 

• Matric
• Knowledge of software applications/programs.
• Strong written and verbal communication skills.
• Good interpersonal skills and technical capabilities.
• Excellent problem-solving and attention to detail.
• Ability to multi-task in a deadline-driven environment and show initiative.
• Strong organisational and resourceful capabilities.
• High levels of attention to detail and resilience.
• Understanding of the gambling/betting industry.
• Understanding of DB’s and Betting/Deposit/Withdrawal systems.
• Experience with SQL.
• Experience with conducting Risk Based Investigations or Anti Money Laundering.

What You’ll Do:

• Provide day-to-day support to operational teams from our gambling company clients.
• Ensure proper investigations are conducted when responding to queries or escalating to internal teams.
• Customer Journey improvement and support where needed by operations.
• System Monitoring: Continuously monitor the software systems used by gambling company clients, proactively identifying potential issues, and taking appropriate action to prevent disruptions.
• Working closely with product Teams to effectively integrate, manage, support and report on new products.
• Incident Management: Act as the primary point of contact for gambling company clients during critical incidents, ensuring timely resolution and minimising downtime.
• Incident Reporting: Ensure high level incident reports are documented, reviewed, and submitted to stakeholders in a timely manner.
• Stakeholder Communication: Liaise with internal teams, including customer support, finance, marketing, and technology, to ensure effective coordination, timely information sharing, and alignment of operational objectives.
• Mandatory Testing: Ensure the necessary steps are taken to conduct and review test cases during software releases.
• Customer Support: Provide exceptional customer support by addressing customer queries, troubleshooting account issues, and resolving disputes in a timely and professional manner.
• Continuous Learning: Stay abreast of industry trends, emerging technologies, and advancements in betting platforms and systems to enhance personal knowledge and contribute to ongoing improvements in operations.
• Facilitates mentoring and coaching as required.
• Is actively involved in the recruitment of new team members when necessary.
• Oversee all aspects of the team by facilitating and resolving issues through effective problem solving and communication skills.
• Maintain a current and future skill matrix for your team.
• Create a culture for teams that are aligned to the platforms and BET values.
• Availability: Being on call after normal operational hours to support relevant teams during instances of where disaster management is needed, live issue management and live deploys.
• Any Adhoc tasks.