Operations Trainer: Sales Contact Centre at WNS Global Services SA

Job Description

• The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.

Key Responsibilities:

• Training Delivery
• Conduct new starter training end to end as well as refresher, up-skilling and cross skilling training. Support operations with coaching interventions/ gap training.
• Assessment
• Assessments must be completed for all training events.
• Remedial support must be provided to all delegates prior to re-assessment.
• Administration
• Capture learner records in line with Ucademy requirements:
• Complete Annual Training Reports;
• Complete delegate attendance registers;
• Update operational skills matrix.

Qualifications

Qualifications

Qualifications required:

• Grade 12/Matric
• Tertiary qualification in training and development would be beneficial

Experience required:

• 2+ years’ experience in Learning & Development
• Previous experience in Telecom will be beneficial
• Training, coaching and mentoring experience
• Computer literacy at intermediate level (MS Office)

Knowledge, skills and attributes required:

• High proficiency in delivering impact training and facilitation
• Strong planning, organizing and time management skills
• High proficiency in verbal & written English
• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Exceptional administrative skills
• The ability to work within a team
• Self-motivated
• Self-manageable
• Strong customer service orientation
• Proactive