Opersations Lead (Woodmead Block E) at Altron Managed Solutions

Job Description

• We are looking for an Operations Lead who will be responsible for ensuring and improving the performance, productivity, efficiency and profitability of Altron Karabina through the provision of effective methods and strategies.

Responsibilities:

​Resource Demand & Resourcing:

• Hold a weekly demand forum with Sales, CSL's and BUL's to discuss resource demand.
• Resource with the CSL/BUL where possible
• Take necessary actions discussed in these meetings
• Oversee the resourcing process
• Provide BUL/CSL's with insight on availability of resources for the demand

Month End Process:

• Month End Checks - QB links, rates, baselines 
• Check all forecasted billing with PM's to ensure that is it accurate and can be invoiced
• Check SAM and MS Billing and raise any queries with Michelle and Janet
• Send Finance a list of all non-T&M Billing for the month (incl SAM) in the last week of the month so that invoices can be raised
• Check billing and confirm it is correct and let Finance know if the invoices can be sent to the customer
• Assist finance with billing queries as and when required
• Check all timesheets for the month and make sure time is booked correctly
• Send Finance a list of all T&M Billing for the month and Ad Hoc Billing
• Update Ad Hoc forecasts in CRM for billing.
• Check exception report and ensure all billing has been done and address the exceptions to ensure no errors
• Send Labour recoveries for Support and Managed Services
• CRM - Run Month end to close old month’s allotments so no time can be booked to previous month
• Meet with BUL to do the provisions
• Work out WIP/COST provision to be raised for the month and sent to finance to raise the provisions
• Consolidate, Check and adjust CRM provisions  - SAM
• Check Job Probitability and raise concerns or address queries from Finance
• Hold meeting with and BUL's to check exception report and raise queries
• Provide Finance with a billability report for the month and advise on the reasons for low billibility
• Ensure Resouce recovery sheet is updated to provide Finance with the info required for Forecasting to Altron
• Invoice SAM Over runs

Contractors

• Drive and oversee process - Suggest ways to improve process where possible
• Check annexure to ensure they contain the correct information and rates, GP etc
• Support the admin team where ever necessary

Timesheets

• Drive and oversee process - Suggest ways to improve process where possible
• Final Timesheet Check weekly and at month end
• Support the admin team where ever necessary

Forecast

• Check forecast on CRM to ensure that they are as close to actuals as possible
• Meet monthly with BUL's and Finance to produce the revenue forecast for Altron and ensure that it is in CRM correctly

Sales & CRM Process

• Once signed paperwork and PO is received move the Altron CRM opp to 100%
• Check service offering and understand the billing mechanism
• Check that paperwork has been received and ensure that the revenue forecasts are correct
• Check with the BUL and Sales Lead  that they have approved the deemed GP

Managed Projects:

• Check PM budgets and ensure that they are correct
• Once baseline is approved go into PWA and set the baseline on the project
• Ensure that PWA project aligns to PM excel budget in order to provide accurate reporting 
• Ensure Selling Rates and SRR are correct
• Check Baseline to deemed GP and understand the variance - report back where necessary

Requirements:

• Must have 5 - 8 years pratical work experience in operatons
• Must have 2 - 5 years practical work experience with Financial and accounting principles and practices