Ops Spec: Capacity and Availability Management at BCX

Core Description

• To oversee the capacity and availabilty management lifecycles, ensuring IT services and infrastructure are designed and maintained to meet current and future business demands.
• This role requires a proactive approach to capacity and availability planning, collaborating with cross-functional teams to optimize resource allocation, improve performance, and enhance service reliability

Key Deliverables / Primary Functions

• Assess current IT infrastructure and services to ensure capacity aligns with business needs.
• Develop and implement capacity planning strategies, ensuring scalability and performance across IT systems.
• Perform trend analysis and forecast future capacity requirements based on business growth and technology changes.
• Identify and mitigate capacity risks, ensuring availability SLA’s are met together with business continuity
• Ensure compliance with organizational standards and policies in capacity and availability management practices
• Engage with business stakeholders to align capacity planning initiatives with strategic goals
• Provides capacity requirements for new or modified IT services
• Contributes to reports on performance against targets contained in (SLA’s)
• Provides capacity requirements for new or modified IT services
• Determines when system resources should be tuned and makes recommendations to IT management on the design and use of system resources to optimize their use

Core Functional Skills & Capabilities

• Analytical and Problem Solving
• Service Level Agreement (SLA) Management
• Attention to detail
• Analytical Skills
• Customer Service

Core Behavioural Competencies

• Job Match
• Delivering Results & Meeting customer expectations
• Writing and Reporting
• Coping with pressures & setbacks
• Presenting and Communicating information
• Applying expertise & Technology

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Computer Science
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 5 Years with experience in a Capacity management, service management or similar IT role.
• A strong understanding of IT Infrastructure, cloud environments and enterprise applications

Certifications

• ITIL 4 Foundation preferred

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control: 0

Level of Engagement    

• Interacting with clients as well as relevant stakeholders within BCX.

Special Requirements / Employment Condition

Workplace / Physical Requirements

• Hybrid Remote Worker
• Revenue Generating
• Billable