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  • Posted: Jan 30, 2025
    Deadline: Not specified
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  • BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
    Read more about this company

     

    Ops Specialist: Systems Engineer (DWM)(Limpopo)

    Key Deliverables / Primary Functions

    • Perform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments.
    • Take ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external resources (3rd Party Management).
    • Build relationships with customers to improve and provide world-class support.
    • Identify and understand business challenges of the customer and their impact on the client's environment by developing, documenting, and maintaining knowledge-based articles.
    • Support security policies and standards of the customer by building and maintaining an up-to-date working knowledge of Microsoft products.
    • Ensure company assets (replacement parts) are tracked and maintained responsibly.
    • Supervise and assist less experienced employees in technical challenges and all aspects of current technical operational practices.

    Core Functional Skills & Capabilities

    • Hardware Troubleshooting
    • Troubleshooting
    • Service Level Agreement (SLA) Management
    • Networking, Server and SAP skills

    Core Behavioural Competencies

    • Analysing
    • Applying expertise & Technology
    • Deciding & Initiating Action
    • Coping with pressures & setbacks
    • Delivering Results & Meeting customer expectations

    Minimum Qualifications

    • NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
    • OR NQF 4: Grade 12

    Additional Education -Preferred /Advantage

    Experience

    • 3 year’s relevant experience in the ICT environment. 

    OR

    • 5 year’s relevant experience in the ICT environment.

    Certifications

    • A + Certification will be advantageous
    • N + Certification will be advantageous
    • ITIL 3 or 4 will be advantageous
    • MCP (Desktop)
    • MCSA
    • Exchange/O365
    • HP, Dell, Lenovo, Mustek products will be advantageous
    • Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
    • VEEAM
    • VMware certified VCP-Cloud (vCloud Director)

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to BCX on careers.bcx.co.za to apply

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