Ops Specialist: Systems Engineer (EPS) at BCX

Core Description

Install, monitor, test and maintain cloud infrastructure solutionsProvide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving, including support, installation, implementation of IT systems for client specific projects.Ensure reporting and documentation is on par on all aspects of the IT function and in alignment with ITIL standards

Key Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties  
• Be first point of escalating for service delivery complaints (all priority levels) with support teams  
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement  
• Coordinate and Manage Due Diligence reports/processes and assisting with Proposals for new or existing services 
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies 
• Active support and maintenance of all Microsoft solutions and infrastructure aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning 
• Create and maintain technical infrastructure standards & procedure 
• Evaluate operational compliance and assist in audit reviews 
• Participate in technical design and assist in defining thresholds for monitoring and support 
• Actively identify any contribute or manage of risk 
• Collaborate and strive to optimise engagement between BCX Divisions and 3rd Parties to establish and enhance relationships with customers and vendors 
• Architectural design and deployment with regards to client solutions requirements 
• Disaster Recovery (Planning, Execution, and testing) 
• Application/Database support or guidance on some applications for client (SQL, Standard bank, File Director, PowerBI, etc.) 
• UAT Testing (Application, Deployments and Services 
• Network trouble shooting and solution recommendation based on Redefine requirements 
• Deployment of services with PDQ – working knowledge will be an advantage 
• CCTV Solutions understanding and implementation 
• VMware implementation and deployment  
• Hyper-V implementation and deployment 

Functional Skills

• Hardware/Software Installation and management
• Excellent communication and presentation skills
• Effective working in a global team environment
• Service Orientated

Behavioural Competencies

• 1. Job Match Rating
• 2. Delivering Results
• 3. Meeting customer expectations
• 4. Teamwork
• 5. Handling Pressure
• 6. Communication and Impact