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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Key Deliverables / Primary Functions
Manage Configurations
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Necessary data is available for use by those performing investigations and ensuing actions.
Coordinate computer operations
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure that the use of multiple hardware and software platforms is possible.
- All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements
Install Hardware/Software
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
Miscellaneous
- Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA on preventative maintenance and adherence to accurate site audits
- Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and work on customers sites, ensuring service excellence & continuity.
Functional Skills
- Computer and Information Literacy,Interpersonal Skills,ITIL Framework - preferred, ITIL Foundation Certification – preferred,
- Microsoft Office Product Suite,Telephone Etiquette,Understands BCX’s Business Ethics and Values, Familiarity with mobile devices & PDA functionally
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- Teamwork
- Handling Pressure
- Communication and Impact
Qualifications
NQF 4: Grade 12
Experience
- 2 years relevant experience.
Applicable industry certification will be an advantage
Special Requirements/ Employment Condition
- Own vehicle
- Valid Drivers license
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Core Description
To build and facilitate sales opportunities with BCX and other channels to drive up pipeline on BCX solutions. The successful candidate must use proven sales techniques and technical knowledge to develop, business case, influence and close deals that include relevant wireless technologies and solutions from the portfolio to match or exceed customer requirements.
Key Deliverables / Primary Functions
- Responsible for developing existing and new business with key Channels and Customers, including developing solution designs, commercial proposals and business cases toward strategic deals
- Actively initiating and hosting product training, sales training, pipeline calls, marketing campaigns, and executive QBRs (Quarterly Business Reviews) within responsible channels
- Ensure respective business role-players consulted and informed on customer opportunities and deals, including integration, onboarding and support models.
- Monitor emerging wireless Technology and Trends through active partner and supplier engagement
Functional Skills
- Relationship Management
- Strategic Thinking & Leadership
- Ability to understand the business dynamics
- Knowledge of financial, retail, public or corporate enterprises including value chain and strategy
- Marketing, legal and commercial experience
- WAN and LAN technologies
- Wireless access
Behavioural Competencies
- Meeting customer expectations
- Job Match Rating
- Handling Pressure
- 2. Delivering Results
- Communication and Impact
- Decision Making
Qualifications
- year Bachelors Degree in Commerce or Engineering
- MBA will be an advantage
Experience
- • 8 years of relevant ICT experience
- • Exposure to sales, business development or marketing will be advantageous
Certifications / Professional Registration
Special Requirements/ Employment Condition
- Willing to work extended hours
- Valid Drivers license
- Ability to cope under pressure
- Ability to handle conflict situations constructively
- Required to travel locally and/or internationally
- Willing to sign confidentiality agreement
Work Characteristics
- WFA /Office Based
- Non-Billable
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Core Description
Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports.
Key Deliverables / Primary Functions
- Manage change, constantly reviewing design and responding to optimisation changes
- Monitor and control the network to ensure its day to day stability
- Manage problems and assist with support functions
- Contribute to the research and assessment of new technologies as well as customer needs
- Monitor service levels and contribute to the development of standards and specifications
- Test systems and keep records of technical details on network design, implementation plans and capital projects
- Support users and support staff
- Attend to IMACD's (Installation, Modification, Addition, Change, Delete)
- Provide network administration and support
- Integrate systems
Functional Skills
- ITIL Principles
- In-Depth Knowledge Of Networks & Communication Systems and Technology
- Good Understanding of Processes and Procedures
- Work Instructions
Behavioural Competencies
- Delivering Results
- Communication and Impact
- Meeting customer expectations
- Job Match Rating
- Teamwork
- Handling Pressure
Qualifications
- Diploma/ National Diploma
- OR NQF 4: Grade 12
Experience
- 2 years relevant experience; experience in CISCO
- Networking preferred .(Certification an advantage)
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Core Description
Provides remote support and assistance to BCX Active Retail clients, using appropriate solutions that satisfy client needs and BCX methodologies. Determining root cause as per calls logged and apply the corrective actions and according to delivery within SLA parameters.
Key Deliverables / Primary Functions
- Provide remote support to clients and provide excellent service quality
- To ensure that all customer queries are responded to within CTR parameters (Call To Respond)
- To ensure that all customers queries are resolved with in SLA as determined per contractual parameters
Function as a team
- Share work related knowledge and experience
- To work hand in hand and maintain relationship with support team members to provide effective and efficient service to customers
- Closely work with 3rd parties to resolve and report client related issues
Operations
- Provide remote support services
- Respond to calls within CTR.
- Investigates reasons for problems / issues and solves them for clients
- Follow up on all outstanding queries timeously as per the SLA set out for each client
- Always follow incident management process when on duty
- Redirect any problems or incidents that may occur to the correct resource
- Identify and escalate recurring problems and situations to both the Technical team Leader and Technical support Manager.
- Track and route logged problems and requests.
Functional Skills
- Computer and Information Literacy
- Microsoft Office Product Suite
- Support the drive towards customer service excellence
- Telephone Etiquette
- Communication
- Adaptability
- Attention to detail
Behavioural Competencies
- Job Match Rating
- .Delivering Results
- Meeting customer expectations
- Teamwork
- Handling Pressure
- Communication and Impact
Experience
- 2 Years IT Call Desk Experience with at least 1 years Retail experience
- Certifications / Professional Registration
- A + Certification will be advantageous
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Core Description
Provides overall technical leadership for end-to-end EIS, directing project technical teams through the design, build, test, and delivery processes. Defines components for design and development and identifies skills and resources required to develop these. Responsible for the development of the vision that underlies projected solutions and transforms that vision through execution into the
Responsible for maintaining an optimally diverse and robust product/offering portfolio within the EIS area. Monitors platform delivery, customer adoption, revenue uplift (from a product and data consumption perspective) and customer experience and defines strategy and drives adoption. Collaborates with technical and marketing teams to position BCX’s products and offerings in the market and works with other executives and technical staff to develop solid approaches to cross-functional team work
Key Deliverables / Primary Functions
- Perform network modelling, analysis, and planning, write functional requirement/specification documents and develop test plans, implementation plans, and project timelines for various projects.
- Stay abreast of how technology infrastructures are currently impacting and driving competitors to enable the determination of production direction and anticipate the future needs of the business, clients and customers.
- Consolidate technical design input and provide guidance and technical direction for end to end product implementation.
- Motivate and coach the presales - Technical Architecture team to deliver against performance targets, develop and enhance team effectiveness and direct reports’, manage and maintain the attraction and retention of talent, and manage and empower people to execute operations.
- Cultivate a culture of team work through collaboration, interaction and regular communication with relevant stakeholders within BCX.
- Facilitate the identification and realisation of new business development opportunities within both current and potential clients.
- Ensure that client contractual expectations are met.
- Ensure adherence to company policies and procedures in order to identify and mitigate risk.
- Manage and co-ordinate budgets, revenue targets and client profitability within the presales EIS business unit.
- Prepare and present relevant management reports and recommendations to facilitate sound business decisions and optimal performance of the business unit.
- Establish growth and revenue goals based on the current and future needs of the consumer.
- Work with multiple sales and technical teams to define and execute joint technology, marketing and sales initiatives.
- Ensure that there is a strategic business development plan for target markets and ensure it is in line with the BCX strategic direction; this includes the creation of detailed account plans to track progress against goals.
- Understand technical/business requirements and work closely with internal BCX development team to guide the direction of product offerings.
Functional Skills
- Leadership
- Strategic Planning
- Risk Management
- Financial Management
- Business Development
- Entrepreneurial and Commercial Thinking
Behavioural Competencies
- Adapting and Responding to Change
- Creating & Innovating
- Deciding & Initiating Action
- Delivering Results & Meeting Customer Expectations
- Entrepreneurial & Commercial Thinking
- Leading & Supervising
- Persuading & Influencing
- Presenting and Communicating Information
Qualifications
- NQF 7: 3 year Bachelors Degree in Information Technology
- Grade 12 (NQF 4) with relevant IT Certification
Experience
- 8 years relevant experience in a product management, presales and technical architecture environment. The experience must include relevant exposure to the specific ICT sector.
- Alternatively, 10 years relevant experience in a product management, presales and technical architecture environment of which 3 years is on senior management level. The experience must include relevant exposure to the specific ICT sector.
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Core Description
To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations. To provide technical expertise and guidance to junior Database Administrators.
Key Deliverables / Primary Functions
- Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX’s standards and using the BCX prescribed systems.
- Utilise the BCX Remedy system for request, incident and problem handling, rectifying and implementing preventative actions as and when required.
- Continuously monitor performance, analyse trends and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R&D).
- Build and maintain a network of support structures e.g. vendors, employees, user groups etc. for consultation purposes.
- Continuously stay abreast with the latest release versions and ensure approval of new versions through a user’s acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur.
- Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times.
- Devise monitoring methodology and processes, utilise the appropriate toolsets and report on the availability or uptime.
- Identify, propose and implement appropriate toolsets for an effective back-up strategy to ensure continuity of services and monitor the back-up strategy on a continuous basis. Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots or remote copy as applicable.
Functional Skills
- Best Practice in Database Administration; ITIL & Quality Management Principles; Microsoft Office Suite; Remedy System Operation. Oracle Database product licensing knowledge desirable.
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- Decision Making
- Handling Pressure
- Communication and Impact
Qualifications
- Relevant Diploma or Degree in Information Technology or Computer Science or similar Alternatively, Grade 12 (NQF 4) with relevant IT certification
Experience
- 3 years’ experience in the administration of databases.
- Alternatively, 5+ years’ experience in administration of databases.
- Oracle, AWS or Azure cloud experience/certification, 1+ years, advantageous
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Core Description
To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations
Key Deliverables / Primary Functions
Under direct supervision, responsible for the routine maintenance and tuning of simple production and development databases. Responsible for monitoring security, diagnosing database problems and backup/restore of applicable databases. Manage and grant access to the various databases. Works directly with users to resolve data conflicts and inappropriate data usage and may manipulate data within accordance of organisation standards. Directs the maintenance and use of the corporate data dictionary.
Functional Skills
- Best Practice in Database Administration
- ITIL & Quality Management Principles
- Remedy System Operation
- Understands Data Centre Operation
- BCX’s Business Ethics and Values
- Knowledge of Operating Systems and Network Protocols
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- Teamwork
- Handling Pressure
- Communication and Impact
Qualifications
It will be advantageous to have a 3-year tertiary qualification
Experience
• 5 years broad relevant experience in IT industry • 2 years proven experience in administering Data Bases
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Core Description
Install, monitor, test and maintain cloud infrastructure solutionsProvide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving, including support, installation, implementation of IT systems for client specific projects.Ensure reporting and documentation is on par on all aspects of the IT function and in alignment with ITIL standards
Key Deliverables / Primary Functions
- Acts as the customer facing interface between Customer/Account and 3rd parties
- Be first point of escalating for service delivery complaints (all priority levels) with support teams
- Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
- Coordinate and Manage Due Diligence reports/processes and assisting with Proposals for new or existing services
- Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies
- Active support and maintenance of all Microsoft solutions and infrastructure aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning
- Create and maintain technical infrastructure standards & procedure
- Evaluate operational compliance and assist in audit reviews
- Participate in technical design and assist in defining thresholds for monitoring and support
- Actively identify any contribute or manage of risk
- Collaborate and strive to optimise engagement between BCX Divisions and 3rd Parties to establish and enhance relationships with customers and vendors
- Architectural design and deployment with regards to client solutions requirements
- Disaster Recovery (Planning, Execution, and testing)
- Application/Database support or guidance on some applications for client (SQL, Standard bank, File Director, PowerBI, etc.)
- UAT Testing (Application, Deployments and Services
- Network trouble shooting and solution recommendation based on Redefine requirements
- Deployment of services with PDQ – working knowledge will be an advantage
- CCTV Solutions understanding and implementation
- VMware implementation and deployment
- Hyper-V implementation and deployment
Functional Skills
- Hardware/Software Installation and management
- Excellent communication and presentation skills
- Effective working in a global team environment
- Service Orientated
Behavioural Competencies
- 1. Job Match Rating
- 2. Delivering Results
- 3. Meeting customer expectations
- 4. Teamwork
- 5. Handling Pressure
- 6. Communication and Impact
go to method of application »
Core Description
Provide more routine hardware service, or ‘remote’ diagnostic activities under close supervision.
Manage Configurations
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Necessary data is available for use by those performing investigations and ensuing actions.
Coordinate computer operations
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure that the use of multiple hardware and software platforms is possible.
- All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements
Install Hardware/Software
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
Miscellaneous
- Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA on preventative maintenance and adherence to accurate site audits
- Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and work on customers sites, ensuring service excellence & continuity.
Functional Skills
- Computer and Information Literacy,Interpersonal Skills,ITIL Framework - preferred, ITIL Foundation Certification – preferred,
- Microsoft Office Product Suite,Telephone Etiquette,Understands BCX’s Business Ethics and Values, Familiarity with mobile devices & PDA functionally
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- Teamwork
- Handling Pressure
- Communication and Impact
go to method of application »
Core Description
To provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
Key Deliverables / Primary Functions
- Respond to client queries in accordance with service level agreements and log queries onto the system.
- Analyse and resolve technical queries, within the service level agreements
- Follow up on resolutions of client queries as per service level agreements
- Escalate queries for resolution to the Team Leader/Ops Manager and/or vendors, as and when required.
- Liaise within the Division to ensure queries are resolved timeously.
- Provide technical support in adherence to quality standards and customer service excellence.
Functional Skills
- Information Technology Solutions
- Time & Priority Management
- Communication
- Troubleshooting Techniques.
- Customer Focus;
- Telephone Etiquette
- Remote Support
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- .Teamwork
- Handling Pressure
- Communication and Impact
Qualifications
- Relevant Diploma (NQF 6) in Information Technology in Computer Science
- Grade 12 (NQF 4) with relevant IT Certification
Experience
- 2 years’ IT relevant experience.Or
- Alternatively, 3+ years IT relevant experience.
Method of Application
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