Jnr Customer Engineer - Eastern Cape (Port Elizabeth) at BCX

Key Deliverables / Primary Functions

Manage Configurations

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Necessary data is available for use by those performing investigations and ensuing actions.

Coordinate computer operations

• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure that the use of multiple hardware and software platforms is possible.
• All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements 

Install Hardware/Software

• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
• Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans 
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards 

Miscellaneous

• Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA on preventative maintenance and adherence to accurate site audits
• Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and  work on customers sites, ensuring service excellence & continuity.

Functional Skills

• Computer and Information Literacy,Interpersonal Skills,ITIL Framework - preferred, ITIL Foundation Certification – preferred,
• Microsoft Office Product Suite,Telephone Etiquette,Understands BCX’s Business Ethics and Values, Familiarity with mobile devices & PDA functionally

Behavioural Competencies

• Job Match Rating
•  Delivering Results
•  Meeting customer expectations
•  Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

NQF 4: Grade 12

Experience

• 2 years  relevant experience. 

Applicable industry certification will be an advantage

• A+
• N+
• MCSE

Special Requirements/ Employment Condition

• Own vehicle
• Valid Drivers license