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  • Posted: Aug 10, 2022
    Deadline: Not specified
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    BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
    Read more about this company

     

    Tech Officer: Customer Engineer - Eastern Cape (Port Elizabeth)

    Core Description

    To provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.

    Key Deliverables / Primary Functions

    • Respond to client queries in accordance with service level agreements and log queries onto the system. 
    • Analyse and resolve technical queries, within the service level agreements 
    • Follow up on resolutions of client queries as per service level agreements 
    • Escalate queries for resolution to the Team Leader/Ops Manager and/or vendors, as and when required. 
    • Liaise within the Division to ensure queries are resolved timeously. 
    • Provide technical support in adherence to quality standards and customer service excellence. 

    Functional Skills

    • Information Technology Solutions
    • Time & Priority Management
    • Communication
    • Troubleshooting Techniques.
    • Customer Focus;
    • Telephone Etiquette
    • Remote Support

    Behavioural Competencies

    • Job Match Rating
    •  Delivering Results
    • Meeting customer expectations
    • .Teamwork
    •  Handling Pressure
    •  Communication and Impact

    Qualifications

    • Relevant Diploma (NQF 6) in Information Technology in Computer Science
    • Grade 12 (NQF 4) with relevant IT Certification

    Experience

    • 2 years’ IT relevant experience.Or
    • Alternatively, 3+ years IT relevant experience.

    Method of Application

    Interested and qualified? Go to BCX on careers.bcx.co.za to apply

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