OT Infrastructure Services Specialist at Anglo American

Job Description:

The Purpose of the OT Infrastructure Services Specialist is to own stakeholder relationship and service delivery for technical systems and Industrial IT (IIT) / Operational Technology (OT) services for their relevant sites and regions.

Key tasks include: 

• Monitor and control all priority calls (Incident Management) for IIT.

• Ensure IIT Services are delivered according to standard operating procedures and/or agreed Service Level Agreements (SLA).

• Focus on IIT customer service, troubleshooting and immediate time-bound response for the IIT users.

• Monitor the performance, cost, and demand within the business economic context and approved budgets on IIT.

• Identify service improvement opportunities from data trend analysis and IIT customer input/need.

• Prepare and distribute IIT Monthly performance and SLA reports.

• Ensure effective IIT change management processes are in place for any new IIT infrastructure or system changes at the site and regional levels.

• Translate business requirements into functional specifications for the IIT organization.

Qualifications:

• An undergraduate qualification (Bachelors degree or equivalent) in the relevant IM Discipline and Technical competencies and certification with relevant years of experience in a similar role.

• Desirable: It would be advantageous to have a postgraduate qualification in the relevant IM discipline OR a proven track record of extensive practical experience in a role and context of similar complexity.

Role-specific knowledge:

• The specific IM field, controls and risk mitigation.

• Technical IIT and MTS services, toolsets, compliance, and standards.

• Effective team management to ensure resource utilization across the portfolio.

• Previous experience in an APC (Advanced Process Control) environment. Basic understanding of OPC, Gensym G2, Honeywell Uniformance.

• Previous experience in an FMS (Fleet Management Systems) Environment.  Basic understanding of Modular IntelliMine.

Additional information:

Who we are

We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies.  As the custodians of coal and other precious natural resources – diamonds (through De Beers), copper, platinum and other precious metals, iron ore and nickel – our extraordinary teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large.