Outbound Controller at Belgotex Floors

PURPOSE

• To achieve operational excellence within the Outbound Department incorporating functions in the following areas: exports logistics planning, cutting operations, order consolidation, despatch both local and line-haul orders, co-ordinate product returns and in so doing ensure that customer requirements and company objectives and service levels are met.

 SPAN OF CONTROL

• This role is responsible but not limited to cutting operations planning for all Outbound Dispatching processes, collaborating with other team members as well as the Department Manager.

KEY ACCOUNTABILITIES & OUTPUTS

• Responsible for the efficient and safe scheduling/execution for the company’s logistics and objectives.
• Participating and co-ordinating of audits as and when required.
• Ensure that the DC is always in a highly presentable state and audit ready.
• Ensure collaboration with operational teams to ensure efficient processing of cuts and exports.
• Ensure customer satisfaction through professional and on time deliveries.
• Communicate with Sales Consultants / team to ensure efficient execution of cuts and exports.
• Understand and execute the planning process involved when stock leaves the distribution centre.
• Ensure optimum utilisation and vehicle turnaround times.
• Ensure all deliveries picked / cuts processed the previous day, are delivered the next day to local customers and within 48hrs to coastal customers.
• Work collaboratively wit Export Planning to ensure efficient planning and execution of exports.
• Arrange returns and collections of upliftment’s, which must be tracked throughout the return process.
• Implementation of more efficient means of streamlining the distribution process.
• Ensure accurate administration for transaction excellence.
• Manage and adhere to SHE programmes and OHS act.
• Ensure department’s consumable needs are met.
• Ensure transporters are debriefed, paperwork is filled, and queries resolved.
• Ensure admin and daily checking of all delivery log sheets takes place to facilitate queries and credit note requests.
• Prevent and act on all security or risk issues and ensure that risks are dealt with proactively.
• Assist the department manager in supervising outsourced companies, including daily and monthly monitoring of SLA’s and costs.
• Be security conscious at all times.
• Safety, Health, Environment – We Tread Softly
• Report all safety hazards, incidents, and near misses to manager
• Ensure housekeeping is kept to 5S standards.
• Requirements

Knowledge and skill

• Min 3yrs previous experience in a despatch /warehouse environment
• Knowledge of distribution centre, logistics and supply chain operations
• Customer service orientated
• Attention to detail
• Ability to work independently and under pressure
• Good interpersonal skills
• Excellent planning, organising and decision-making skills
• Excellent verbal and written communication skills
• Computer literacy
• Ability to work in a strong team environment
• Ability to develop workplace procedures and documentation

COMPETENCIES: INDIVIDUAL CONTRIBUTOR LEVEL

• Valuing Differences - Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas from diverse individuals.
• Work standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Earning Trust - Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenges.
• Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
• Customer Orientation - Placing a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs.
• Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Safety Focus - Identifying and improving conditions that affect own and others’ safety; upholding safety standards.
• Planning and Organising - Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
• Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Influencing - Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
• Technology Savvy - Leveraging one’s practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities.

QUALIFICATIONS

•         Grade 12 / Matric with a pass mark for English and Math’s/Literacy
•         National diploma in logistics/ Supply Chain management or equivalent.
•         Computer Literate on ERP systems
•         Minimum 3 years relevant logistics and warehouse experience in a similar role within a relevant industry.