Outbound Coordinator – FM1705 (Burgersfort ) at Farm Managers SA

MINIMUM REQUIREMENTS

• Matric and or Logistics Certificate
• 2 to 3 Years relevant experience
• Packhouse / Agriculture experience will be an advantage.

COMPETENCIES REQUIRED

• Strong communication and administration skills.
• Excellent people management skills and team orientated.
• Excellent problem-solving skills and ability to take initiative.
• Good attention to detail.
• Ability to work under pressure and meet deadlines.
• Excellent time management, planning, and preparation ability.
• Ability to work with little supervision and track multiple processes.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Operations

• Ensure the department operates at peak efficiency and productivity, consistently meeting or surpassing established targets.
• Take charge of administrative operations and logistics coordination to guarantee a seamless workflow.
• Monitor and enforce strict adherence to established regulations, including administrative procedures and logistics coordination. Ensure correct operational protocols such as cold room temperatures, truck seals, and storage procedures are consistently followed.
• Oversee and manage the efficient and punctual dispatch of goods from the packhouse to customers.
• Monitor and enforce the application of FIFO (First In, First Out) procedures within specified timeframes (24 hours, 48 hours, 78 hours +).
• Regularly conduct reconciliations for Lugs, Crates, Dunnage Bags, and Transporters.
• Oversee the entire outbound logistics process, from order processing to final pallet delivery. Monitor and optimize warehouse and cold room layouts for optimal space utilization.

Quality & Compliance

• Ensure that management objectives are fulfilled by addressing non-conformances identified in internal audits. Responsively act upon audit results to drive ongoing enhancements in operational efficiency.
• Maintain hygiene levels according to established standards, evidenced by Quality Management System (QMS) reports and regular walkabouts.
• Monitor, evaluate and uphold compliance with Service Level Agreements (SLAs) to meet client expectations.
• Manage and ensure compliance with company requirements for purchases, service providers, and other operational aspects. Regularly review and update procurement and operational policies to align with company standards and industry best practices.

Communication and Reporting 

• Ensure timely and accurate communication with the logistics team, transporters, other relevant parties, and the management team.
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• Manage PPECB communications regarding Titan and inspection processing, addressing queries promptly.
• Facilitate clear and effective communication channels within the dispatch team. Establish an environment that encourages open communication, collaboration, and the sharing of critical information.

General 

• Efficiently plan, delegate, and utilize team members to ensure optimal workflow and productivity within the dispatch department.
• Conduct thorough performance evaluations, assessing staff against Key Performance Areas (KPAs) and Key Performance Indicators (KPIs). Provide constructive feedback to encourage professional development.
• Implement overall effective discipline and absenteeism management strategies within the team to maintain a high level of accountability and attendance.
• Lead, train, evaluate, mentor, and discipline staff to cultivate a high-performing and motivated team. Provide clear direction and support for professional growth.
• Oversee equipment maintenance schedules, ensuring that all tools and technology essential for dispatch operations are in optimal working condition. Implement preventive maintenance strategies to minimize downtime.
• Will be required to work shifts. Including night shift.

Health and Safety 

• Ensure compliance with all health and safety lawful requirements. Adhere to regulations to maintain a safe and legally compliant working environment.
• Conduct regular safety audits to identify potential hazards and areas for improvement. Implement corrective actions as necessary to enhance overall safety.