Outbound & Inbound Sales Voice Logging Agent at Fidelity Services Group

Duties & Responsibilities:

• Selling multiple Fidelity ADT products and dialling various lead lists “cold calling”
• Manage large amounts of outbound calls in a timely manner
• Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette etc.
• Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
• Achieving daily Talk time & Number of Dials per day
• Capturing large amounts of manual applications/sales in a timely manner
• Verifying details and product with all applicants
• Accurate scheduling of fitments/appointments
• Liaising with clients via e-mail and phone
• Achieving a minimum QA (Compliance & Quality Assurance)
• Adherence to both Outbound/Inbound call centre “scripts
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by going the extra mile.

Minimum qualifications and experience:

• Matric / Grade 12
• 5 years+ experience in a Sales Outbound/Inbound call centre (telematics experience compulsory),
• Proven track record of an Outbound/Inbound Sales Call Centre position
• Must be flexible to work/be available on weekends and after hours if necessary.
• 1 Saturday per month is compulsory.

Attributes:

• Target Driven
• Ability to multi-task, set priorities and manage time effectively
• Strong Computer literacy
• Attention to detail
• Ability to manage relationships between and within different departments
• Ability to work under pressure and under stressful conditions.
• Team Player: Working with others independently to attain both individual and team objectives/targets
• Effective written communications skills / Good spelling and grammar skills
• Proficient typing and excellent proofreading skills
• Time management skills
• Punctual
• Self-motivated