Outbound Processing Agent at DHL

Role Context

Responsible for the processing of all outbound material on a day to day basis following both GIMS (Global Integrated Management System - ISO) and Global Operational Procedures

Key responsibilities

• Responsible to check shipments and pieces conditions as well as paperwork quality and packaging
• Ensure that all AWB’s are imaged and uploaded on the system. Check report at the end of the shift to confirm
• Ensure that all shipments on the Process Dashboard are actioned (manifested and reweighed)
• Responsible for the re-weighing of shipments by ensuring accurate weighing, capturing of dimensions and labelling of pieces
• Ensure that a printed reweigh PID label is attached to each individual piece
• Responsible for updating of systems with shipment and piece information (PID) using DCVS
• Responsible for the sorting of all outbound material into designated areas ensuring the appropriate cut-off times are met
• Preparation of all international bags and seals using the appropriate DHL Systems.
• Responsible security check all shipments of a suspicious nature and following standard DHL security procedures at all times
• Ensuring that all suspicious shipments, that could not be physically inspected, are alerted to JNB GTW Security for further X-ray and Customs inspection as required.
• Follow Global Standard Operating Procedures at all times
• Ensure quality is integrated into the business at all times
• Assist supervisors / managers with daily tasks as required on Ad Hoc basis

Minimum Requirements

Education & experience

• Matric
• Valid driver’s license code 8
• Good communication skills
• PC Literacy (MS Office)
• Knowledge of DHL Operations Systems
• Previous experience in the courier industry within Operations