Parking Controller at Cape Town International Convention Centre

Job description

The main purpose: Responsible for assisting in managing the traffic in and out, and around the CTICC (Parking Areas).

Reporting to the: Parking Supervisor

Key responsibilities will include but are not limited to:

 Managing and control of traffic flow around the CTICC

• The management and control of ergonomic flow of traffic around the CTICC
• Manage work schedules; liaise with service providers and the supervision of flexi-staff 
• Responsible for cash ups, balancing of manual cashiers, and daily float checks with the Parking Supervisor
• Assist the Parking Supervisor on compilation of event’s parking plan.
• Ensure all Standard operating procedures are adhered to.
• To ensure that road closure signage is in place on the day of the event
• Assist in producing and checking daily, weekly and monthly reports.
• Responsible for the control of stock and printing of parking tickets
• Control of all stationery and inventory lists
• Daily briefing of parking attendants and ad-hoc staff
• Responsible for parking office administration
• Doing daily checklists of all operating machinery
• Create and submit parking services quotes to current and prospective clients

 Client Orientation and Customer focus

• Assist visitors, clients and season parkers with parking queries
• Maintain excellent customer services and to assist clients
• Familiarize oneself with CTICC events and venues

 Service delivery and communication

• Continuous monitoring of the parking systems to make sure they are in working order (ZMS Parking System and VMS Signage System)
• Reporting faulty equipment and equipment due for upgrade
• Make sure that all additional parking costs are registered on the function charge book for invoicing purposes.
• Follow up on the function charge to make sure that the clients are properly charge for additional services
• First line maintenance of the parking machines for minor problems (E.g. ticket jams, not readable tickets etc.)

Job requirements

Minimum qualifications and experience:

• Matric or equivalent
• Hospitality industry background and at least 1 year experience in the parking environment
• Customer Service experience
• Proficient with Microsoft Office suite (Outlook, Word & Excel etc.)

Skills and Attributes:

• Good communication skills
• Must be a team player
• Problem-solving