Partner Account Manager at Rain South Africa

The Network Operations team is seeking a highly skilled and experienced Partner Account Manager in our Partner Management Team. The Partner Account Manager, responsible for managing the relationship with one of our key partners, will serve as a trusted advisor to both internal stakeholders and our key partner, helping to navigate challenges, resolve conflicts, and capitalise on growth opportunities.

Key Responsibilities:

• Act as the primary point of contact for partners, managing all aspects of the partnership including technical support, service requests, and commercial agreements.
• Collaborate with internal engineering teams to address partner requests, ensure timely resolution of technical issues, and coordinate service enhancements or upgrades.
• Negotiate and manage commercial agreements with partners, including contract negotiations, pricing discussions, invoicing and billing arrangements.
• Monitor partner performance and ensure adherence to service level agreements (SLAs) and quality of service (QoS) standards.
• Handle escalations and resolve disputes in a timely and professional manner, balancing the interests of both parties.

Requirements:

• Strong interpersonal skills with the ability to build rapport and establish trust with partners.
• Strategic thinker with a proactive approach to identifying opportunities and mitigating risks.
• Detail-oriented with a focus on delivering high-quality results.
• Ability to work collaboratively across cross-functional teams and influence without direct authority.
• Adaptability and resilience in navigating changing business environments.
• Strong business acumen with a customer-centric mindset.
• Ability to converse in Mandarin is desirable.

Qualifications & Skills:

• 3–5 years of relevant experience in the Telecommunications sector.
• Proven ability in client relationship management.
• Strong skills in negotiation, planning, time management, and interpersonal communication.
• Ability to work effectively in a fast-paced, diverse cultural environment, demonstrating a proactive and ownership-driven approach.

Personal Attributes:

• Proactive and results-driven.
• Collaborative team player.
• Adaptable and able to handle ambiguity.
• Strong leadership skills.
• Detail-oriented and focused on accuracy.
• Excellent decision-making and critical-thinking abilities.