Payroll Outsource Administrator at LabourNet

• We are currently looking for a Payroll Outsource Administrator who will be responsible for the accurate and timely processing of client’s payroll, ensuring that clients' employees are paid on time while maintaining the confidentiality and assisting clients in understanding payroll-related queries in line with relevant legislation.

You are responsible for Inclusive of, but not limited to:

Client Retention:

• Maintain a high client retention rate by providing quality service and effective communication under LPD Processes.
• Establish and maintain professional client relationships, aiming for a 90% retention rate.
• Implement and configure client requirements in alignment with client expectations and LPS (LabourNet Payroll System).
• Resolve client queries and provide value-added services through troubleshooting via various channels (onsite, online, phone, email, team viewer).
• Escalate unresolved queries as per SLA, maintaining ongoing communication with clients and adhering to the Key Account Strategy (KAS) and Client/Employee life cycle processes.

Development: Competence:

• Stay updated on system functionality and legislative changes through self-development.
• Ensure alignment with career path requirements.
• Develop the competency and skills of the team through formal and informal learning sessions to meet expected standards.
• Facilitate knowledge transfer among teams to enhance overall competence.
• Maintain up-to-date knowledge of relevant industry developments.

Product: Quality

• Adhere to the client visitation schedule to maintain SVR (Service Value Ratio) and ensure profitable clients receive service within SLA.
• Efficiently book client appointments and obligations while recording them accurately in the prescribed software platform.
• Weekly closure of appointments, ensuring accuracy in categorizing satisfied and unsatisfied clients.
• Upload all relevant client documents onto the CMS (Content Management System).
• Monitor time spent vs. retainer, providing monthly reports on unsatisfied appointments and SVR to the Outsource Manager. Also, responsible for client sign-off documents and handover processes as per internal procedures.

Qualifications and Experience Required:

• You'll need a customer-first mindset and the following skills to succeed in this role:

Minimum Requirements:

• Valid Driver’s License and own vehicle
• Matric with mathematics and computer literacy as subjects
• Qualification within payroll, tax, software implementation, and consultation within the HRIS environment or equivalent experience (1 – 2 Years)

Experience required:

• 1-2 years experience in full-function payroll, preferably within an outsourced payroll environment would be advantageous
• Ability to process a minimum of 800 payslips independently and accurately
• Previous experience in the submission of monthly and biannual EMPs would be advantageous.
• Previous experience in dealing with complex payroll queries would be advantageous.