People Delivery Specialist HO at Shoprite Group of Companies

Purpose of the Job    

• The purpose of this role is to provide specialised HR support to the human resources department, with a focus on collaboration and coordination for various HR processes and initiatives.
• The People Delivery Specialist plays a vital role in supporting the People Partners in achieving their business partnering objectives by taking on designated people partnering responsibilities.
• hhThis allows the People Business Partners to focus on higher-level tasks, while also providing valuable development opportunities for career growth towards becoming a People Business Partner.

Job Objectives    

HR Program Coordination:  

• Assist in the implementation of various HR programs and initiatives, such as annual increases, budgeting, incentive payments, employee engagement surveys, recognition programs, performance management processes, and talent development activities.  
• Collaborate with business stakeholders to enable provision of services and solutions to the various business portfolios. 
• Contribute to People Partner led projects such as organisational development and system implementations.

HR Reporting and Data Analysis:  

• Define and generate HR reports, such as headcount, turnover, and training data.  
• Maintain data integrity, and data validation with in the HRIS or HR database.  
• Assist in analysing HR data to identify people trends and insights for process improvement. 

Employee Relations Support:  

• Respond to employee inquiries regarding HR policies, procedures, and programs.  
• Provide specialist guidance on HR-related matters within the established guidelines. 
• Escalate complex employee issues to HR business partners or supervisors for further guidance.  
• Maintain good collaborative relationships with internal stakeholders to provide effective People support

HR Process Support:  

• Provide administrative support and coordination in various HR processes, including recruitment and onboarding activities.  
• Assist in preparing status changes, offer letters and coordinating new hire onboarding. 
• Provide general process related support to enable smooth and efficient delivery of HR processes.

Employee Records Management:  

• Maintain accurate and up-to-date employee records in the HRIS or HR database.  
• Maintain the proper filing, organisation, and confidentiality of employee information, such as personal details, employment history, performance evaluations, and training records. 

HR Communication and Documentation:  

• Assist in creating and distributing HR communications to employees, ensuring that information is conveyed effectively and in a timely manner.  
• Help maintain HR-related documentation, including employee handbooks, and templates as required.

Qualifications    

• Diploma in Human Resources, Business Administration, or a related field - (essential). 

Experience    

• +2 years in an HR Business Partnering support, assisting with HR delivery of frameworks, policies, procedures and guidelines and supporting HR service delivery or similar role - (essential). 
• Exposure to the Home Office environment - (preferred). 
• Experience in HR, administrative support, or a related field (preferred) .

Knowledge and Skills    

• Good working knowledge of HR policies, HR best practices, and employment laws (essential).  
• Working knowledge of SAP Familiarity with HRIS or other HR database systems (preferred). 
• Proficiency in MS Office (Word, Excel, PowerPoint) and other HR-relevant software tools. 
• Strong attention to detail and accuracy in data entry and document processing. 
• Ability to handle confidential information with discretion. 

Closing Date    

• 2026/05/12